Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 33 hotels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental Ritz, Madrid is looking for a Sales Manager to join our Sales team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with contemporary luxury, offering guests impeccable service, refined elegance and curated experiences for both leisure and business travellers.About the jobBased at Mandarin Oriental Ritz, Madrid, within the Sales Department in Madrid, the Sales Manager is responsible for driving overall hotel sales within the assigned territory, maximizing revenue through proactive business development and effective account management of new and existing clients. The Sales Manager reports to the Area Director Commercial Strategy.As Sales Manager, you will be responsible for the following duties:<ul><li>Develop and implement strategic sales plans to maximize revenue from assigned markets and territories.</li><li>Proactively source, negotiate and manage accounts within transient and group market segments.</li><li>Build and maintain strong relationships with travel agencies, luxury partners, corporate clients and key stakeholders.</li><li>Analyze market trends, competitor activity and revenue performance to identify growth opportunities.</li></ul>As Sales Manager, we expect from you:<ul><li>Minimum 3–5 years of experience as a Sales Manager, with at least 3 years within a luxury hotel environment.</li><li>Strong knowledge and presence within the luxury travel and hospitality market.</li><li>Proven track record of achieving sales targets with a proactive, strategic and results-driven approach.</li><li>Excellent communication skills in English and Spanish; additional languages are an advantage.</li></ul>Our commitment to you<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li><li>MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li><li>Health &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li><li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role, including retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team‑building activities</li></ul>We’re Fans. Are you?

Sales Manager

Steward

RESTAURANT MANAGERMandarin Oriental Ritz, Madrid is looking for a Restaurant Manager to join our Food &amp; Beverage team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. ✨Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental Ritz, Madrid is a landmark property in the heart of Spain’s capital, combining more than a century of history with contemporary luxury. Located within the Golden Triangle of Art and surrounded by Madrid’s most iconic cultural institutions, the hotel offers world-class dining experiences and exceptional service in an atmosphere of timeless elegance.About the JobBased at the Mandarin Oriental Ritz, Madrid within the Food &amp; Beverage department, the Restaurant Manager is responsible for the daily operation, leadership, and performance of the restaurant. This role ensures the delivery of exceptional guest experiences, drives financial results, and leads a high-performing team aligned with Mandarin Oriental standards.The Restaurant Manager reports to the Director of Restaurants / Assistant Director of Food &amp; Beverage.As Restaurant Manager, you will be responsible for the following duties:• Lead, inspire, and manage the restaurant team to deliver outstanding, intuitive, and refined service. • Oversee daily operations, ensuring service flows smoothly and efficiently at all times. • Maintain the highest standards of food, beverage, and service quality in line with Mandarin Oriental expectations. • Manage staffing levels, scheduling, and productivity to meet operational needs and financial targets. • Drive revenue, profitability, and cost control, including labor and inventory management. • Ensure compliance with health, safety, hygiene, and food safety regulations. • Handle guest feedback professionally, resolving issues swiftly while exceeding expectations. • Collaborate closely with the kitchen and sommelier teams to ensure seamless guest experiences. • Lead training, coaching, and development initiatives to build a strong talent pipeline. • Conduct regular briefings and performance evaluations. • Monitor reservations, table allocation, and service timing to maximize capacity and guest satisfaction. • Maintain impeccable presentation of the restaurant, equipment, and team appearance. • Support strategic initiatives, promotions, and special events. • Act as a role model for Mandarin Oriental’s culture, values, and luxury service standards.As Restaurant Manager, we expect from you:• Minimum 2 years of experience as Restaurant Manager in a luxury hotel or high-end standalone restaurant. • Proven leadership skills with the ability to motivate, coach, and develop teams. • Strong operational knowledge of food and beverage service. • Financial acumen, including budgeting, cost control, and revenue management. • Exceptional guest-service mindset with excellent problem-solving skills. • Excellent communication and interpersonal abilities. • Fluency in Spanish and English (spoken and written). • Ability to work under pressure in a fast-paced luxury environment. • Strong organizational skills and attention to detail. • Flexibility to work evenings, weekends, and holidays. • Legal right to work in Spain.

Restaurant Manager

<div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>Mandarin Oriental Ritz, Madrid is seeking a dedicated Laundry Attendant to join our Housekeeping team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Laundry Attendant at Mandarin Oriental Ritz, Madrid, you will be responsible for the flawless presentation and maintenance of all hotel linen, uniforms and guest laundry. Reporting to the Laundry Supervisor, you will perform sewing and mending, ironing, folding, quality checks and inventory tasks, while ensuring compliance with MOHG standards for hygiene, safety and guest service.Key Responsibilities<ul><li>Sew, mend and repair uniforms and linens; perform minor alterations and take measurements when required.</li><li>Operate laundry and finishing equipment (washers, dryers, ironing stations, steamers) to launder, press and fold guest clothing, uniforms and hotel linen to MOHG quality standards.</li><li>Inspect returned linen for quality; report defects to supervisor and ensure correct handling of damaged items (repair, repurpose or dispose).</li><li>Prepare and package guest laundry with correct finishing and labeling; manage timely delivery and collection following hotel standards.</li><li>Maintain laundry and sewing workstations: clean equipment, replace consumables, report faults and follow maintenance procedures.</li><li>Manage linen distribution and stock control: receive and check deliveries, rotate stock, support monthly inventories and collaborate with Stores for replenishment.</li><li>Follow health &amp; safety, Safe &amp; Sound and FLHSSE protocols, maintain COSHH awareness and contribute to a clean, efficient and guest-focused operation.</li></ul>What We Expect From You<ul><li>Practical experience in laundry, ironing and basic sewing; previous experience in luxury hotels is advantageous.</li><li>Excellent attention to detail and commitment to high presentation standards.</li><li>Ability to operate laundry machinery and finishing equipment safely and efficiently.</li><li>Good organisational skills, reliability and a collaborative team attitude.</li><li>Fluent in Spanish and English is preferred; additional languages are a plus.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your career growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you take pride in presenting excellence and delivering discreet, efficient laundry services, please submit your CV via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?</div></div></div></div></div></div></div></div></div>

Laundry Attendant

Mandarin Oriental Ritz, Madrid is seeking a dedicated Laundry Attendant to join our Housekeeping team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Laundry Attendant at Mandarin Oriental Ritz, Madrid, you will be responsible for the flawless presentation and maintenance of all hotel linen, uniforms and guest laundry. Reporting to the Laundry Supervisor, you will perform sewing and mending, ironing, folding, quality checks and inventory tasks, while ensuring compliance with MOHG standards for hygiene, safety and guest service.Key Responsibilities<ul><li>Sew, mend and repair uniforms and linens; perform minor alterations and take measurements when required.</li><li>Operate laundry and finishing equipment (washers, dryers, ironing stations, steamers) to launder, press and fold guest clothing, uniforms and hotel linen to MOHG quality standards.</li><li>Inspect returned linen for quality; report defects to supervisor and ensure correct handling of damaged items (repair, repurpose or dispose).</li><li>Prepare and package guest laundry with correct finishing and labeling; manage timely delivery and collection following hotel standards.</li><li>Maintain laundry and sewing workstations: clean equipment, replace consumables, report faults and follow maintenance procedures.</li><li>Manage linen distribution and stock control: receive and check deliveries, rotate stock, support monthly inventories and collaborate with Stores for replenishment.</li><li>Follow health &amp; safety, Safe &amp; Sound and FLHSSE protocols, maintain COSHH awareness and contribute to a clean, efficient and guest-focused operation.</li></ul>What We Expect From You<ul><li>Practical experience in laundry, ironing and basic sewing; previous experience in luxury hotels is advantageous.</li><li>Excellent attention to detail and commitment to high presentation standards.</li><li>Ability to operate laundry machinery and finishing equipment safely and efficiently.</li><li>Good organisational skills, reliability and a collaborative team attitude.</li><li>Fluent in Spanish and English is preferred; additional languages are a plus.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your career growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you take pride in presenting excellence and delivering discreet, efficient laundry services, please submit your CV via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Mandarin Oriental Ritz, Madrid is seeking a warm and professional Host/ess to join our Food &amp; Beverage team at El Jardín del Ritz.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.Are you passionate about creating memorable first impressions? Do you thrive in a guest-facing role where attention to detail, elegance and warmth make all the difference? At Mandarin Oriental, we embrace a growth mindset and are committed to delivering extraordinary experiences. We invite you to become part of our exceptional journey.About The RoleAs Host/ess at El Jardín del Ritz, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. You will manage reservations, welcome guests with professionalism and charm, and coordinate closely with the service team to ensure smooth operations and impeccable guest flow.Key Responsibilities• Welcome guests in a warm, courteous and professional manner, ensuring a positive first impression. • Manage reservations and seating plans, optimising table allocation and guest flow. • Escort guests to their tables and present menus according to service standards. • Coordinate closely with the restaurant management, kitchen and service teams to ensure seamless service. • Handle guest enquiries and special requests efficiently and with discretion. • Maintain cleanliness and organisation of the reception and waiting areas. • Uphold brand standards, grooming and service etiquette at all times.What We Expect From You• Previous experience as Host/ess or in a guest-facing role, ideally within luxury hospitality or high-end restaurants. • Strong communication and interpersonal skills with a natural service-oriented attitude. • Ability to remain calm, organised and professional in a fast-paced environment. • Excellent attention to detail and guest needs. • Flexibility to work shifts, weekends and holidays as required. • Fluent in Spanish and English; additional languages are a strong advantage.Our Commitment To You• Learning &amp; Development: Structured training and growth opportunities. • MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide. • Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance. • Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.How to ApplyIf you are passionate about hospitality and enjoy creating welcoming, refined guest experiences, please submit your CV and a brief cover note via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Host/ess

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Rooms Division and support our high-performing Reservations team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Reservation Agent at Mandarin Oriental Ritz, Madrid you will deliver accurate, consultative and guest-focused reservation services across all channels. You will prepare tailored quotations, manage bookings end-to-end, liaise with internal teams and ensure each reservation reflects the hotel’s revenue strategy and quality standards.Key Responsibilities<ul><li>Provide tailored quotations and expert advice to customers, matching offers to guest needs and preferences.</li><li>Create, amend and manage room reservations across all channels with accuracy and attention to detail.</li><li>Issue and manage reservation invoicing prior to guest arrival.</li><li>Review and reconcile reservations received daily from other distribution channels to ensure completeness and correct segmentation.</li><li>Assist guests with enquiries, proactively proposing and confirming add-on services (transport, restaurant reservations, transfers, etc.).</li><li>Ensure all reservation data is complete, correct and processed in line with company procedures and Revenue Management guidelines.</li><li>Liaise closely with Front Office, Housekeeping, F&amp;B, Accounting and IT to guarantee smooth handovers and an exceptional arrival experience.</li></ul>What We Expect From You<ul><li>Manage reservations according to MOHG service standards, company policy and revenue optimisation rules.</li><li>Ensure reservation information is accurate, fully understood and correctly processed.</li><li>Deep knowledge of hotel pricing, accommodation options and outlets to apply Revenue Management strategy effectively.</li><li>Strong teamwork: cooperate across departments to ensure fluent communication and operational effectiveness.</li><li>Guide and support guests from enquiry to arrival, delivering a personalised and memorable pre-arrival experience.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your career progression.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>We’re Fans. Are you?

Reservations Agent

<div>Mandarin Oriental Ritz, Madrid is seeking passionate Waiters/Waitresses to join our Food &amp; Beverage team at Jardín del Ritz, an exclusive open-air venue in the heart of Madrid.With more than 300 colleagues, we are looking for service-oriented professionals with a genuine passion for hospitality and a desire to exceed guest expectations. Jardín del Ritz offers an elegant al fresco dining experience during the spring and summer months, when Madrileños and visitors alike enjoy good weather, long days, and memorable moments around the table.Are you driven by excellence and attention to detail? Do you thrive in a dynamic, fast-paced environment where teamwork and guest satisfaction are at the heart of everything you do? At Mandarin Oriental, we embrace a growth mindset and are committed to delivering extraordinary experiences. We invite you to be part of our exceptional journey.<h3></h3><h3>About Mandarin Oriental</h3>Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels, resorts, and residences. The Group currently operates or has under development 41 hotels with more than 11,000 rooms in 25 countries, across key business and leisure destinations.<h3></h3><h3>The Hotel</h3>Renowned Parisian designers Gilles &amp; Boissier have created a sophisticated residential design for the hotel’s 100 rooms and 53 suites, including several one-of-a-kind specialty suites inspired by the property’s historic connection to the city, Spanish culture, and art.Following a meticulous restoration that celebrates César Ritz’s pioneering spirit, Mandarin Oriental Ritz, Madrid features a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs, and exceptional leisure and wellness facilities, setting a new benchmark for luxury in Madrid.<h3></h3><h3>About the Role</h3>As Waiter/Waitress at Mandarin Oriental Ritz, Madrid, within the Food &amp; Beverage department, you will play a key role in delivering an exceptional dining experience at Jardín del Ritz, ensuring impeccable service standards, attention to detail, and personalized guest interactions.<h3></h3><h3>Key Responsibilities</h3><ul><li>Provide warm, attentive, and professional service in line with Mandarin Oriental standards.</li><li>Take food and beverage orders accurately and deliver them efficiently.</li><li>Engage with guests, offering menu and beverage recommendations.</li><li>Coordinate closely with the Bar and Kitchen teams to ensure smooth service flow.</li><li>Ensure tables, service stations, and dining areas are set and maintained to the highest standards.</li><li>Anticipate guest needs and handle special requests and VIP requirements.</li><li>Maintain cleanliness, hygiene, and compliance with Safe &amp; Sound standards.</li><li>Create memorable moments through personalized and thoughtful service.</li><li>Bid guests farewell in a friendly and professional manner.</li></ul><h3></h3><h3>What We Expect from You</h3><ul><li>Previous experience in guest-focused hospitality, preferably in restaurants or luxury environments.</li><li>Strong service mindset and passion for exceeding guest expectations.</li><li>Good communication and interpersonal skills.</li><li>Ability to work in a fast-paced, seasonal environment.</li><li>Good command of Spanish and English; additional languages are an advantage.</li><li>Flexibility to work shifts according to operational needs.</li></ul><h3></h3><h3>Our Commitment to You</h3><ul><li>Learning &amp; Development: Tailored training programs to support your professional growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Programs designed to support work-life balance and well-being.</li><li>Staff Welfare Fund (Fondo Social): Supporting your overall welfare.</li><li>Internal Events &amp; Team Building: Opportunities to connect with the #MOfamily.</li></ul>We’re Fans. Are You?</div>

Steward

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Ofertas de Hotel Mandarin Oriental Ritz, Madrid

Sales Manager

Steward

Restaurant Manager

Laundry Attendant

Laundry Attendant

Host/ess

Reservations Agent

Waiter/ess