Descripción de la oferta

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

 

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1

• Minimum of 2+ years experience in the  same role in spa & leisure industry
• 5 Star Resort Hotel management experience desirable
• Fluency in English required, Arabic or other language desirable
• Keen business acumen
• Committed to executing exceptional customer service
• Ability to recognize and support the organization’s preferences and priorities
• Comprehensive understanding of all retail processes
• Excellent listening, oral and written communication skills
• Strong organizational and problem solving skills
• Tactful, mature and able to get along with diverse personalities
• Able to exemplify professional behavior in all aspects of position

KEY DUTIES AND RESPONSIBILITIES

• Supervise the service and product offer for the Spa and ensure that they are implemented and executed correctly.
• Ensure compliance with the Spa protocols and standards and that the team knows and understands all manuals and programmes and departmental standards.
• Comply with the Spa's sales strategy, according to customer segments.
• Carry out departmental orders, keeping track of inventories and costs.
• Manage the operation of the Spa, taking the necessary actions so that the services are carried out following the established protocols and standards.
• Support the pilots in their area.
• Support in the management of the hotels’ seasonal closing and reopening processes.         

ECONOMIC-FINANCIAL

• Work with General Manager to develop and implement marketing and sales strategies
• Communicate sales strategies to own teams, and support departments such as Marketing & PR.
• Know and communicate to teams daily and projected revenue targets for treatments and retail, create a revenue generating culture through focus on product knowledge and up-selling of treatments and PT packages.
• Knowledgeable of all spa & FC activities, programs, services and retail products in order to train and motivate employees to ensure that business goals and profit objectives are met.
• Model and teach selling skills to the team.
• Monitor daily, weekly, monthly summaries of financial and other operational reports, identify trends and adjust strategies where necessary.
• Attend/participate in monthly P&L & Forecast meetings

HUMAN RESOURCES

• Conducts interviews for vacant positions
• Ensures that training objectives and activities are aligned with operational objectives.
• Discusses training priorities with HR and GM, drafts/ reviews training schedules for the month and authorizes activities.
• Personally conducts / facilitates training activities in accordance with established targets
• Nominates Departmental Trainers for Spa & FC
• Implements appropriate scheduling and duty roster management to ensure associates on duty at any given time corresponds with expected business volume.
• Supervise, coach, mentor and train employees to ensure exceptional guest experiences, and to assist in staff career development.
• Discipline and counsel employees as needed.
• Sets performance targets for all associates at the start of the performance period. Monitor associates performance all throughout, ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.
• Gives regular feedback to supervised associates on performance issues (both for the group as well as individual).
• Ensures that the associates adhere to the rules and regulations of the Hotel by:
• Facilitating regular reorientation for the associates on the rules and regulations
• Immediately communicating/ updating associates on new rules/ standards
• Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/ standards are violated.
• Adheres to set procedures for attendance and timekeeping
• Adheres to the provisions outlined in the Associates Handbook, Disciplinary Code and Rules and Regulations

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy, implementing the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• To know and participate in the achievement of the objectives of the Voice of the Customer and to ensure that these objectives are met, participating in the improvement plans established in their area.
• Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
• Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

 

• • Considering the impact that all your decisions have on other stakeholders (areas, departments, etc) and on the image of Melia Desert Palm & Melia Hotels International
  • Generating a work atmosphere where the team gets the most out of itself

•          Guest Orientation – Level 3

• • Analysing in depth the needs of the current and future guests
  • Anticipating guest needs and providing services / products that go beyond their expectations
  • Involving and cooperating with others in initiatives that provide greater added value to the guest
  • Generating an environment in which others are excellence oriented in the service and provision of added value to the guest

 

Yourself:

• Change Management – Level 2
  • Adapting to new ideas, digital tools and other ways of doing things
  • Changing your behavior according to the situation or the persons with whom you interact
  • Adapting to cultures, settings and ways of thinking different to your own
  • Working well with persons who have work styles different to yours.

•          Self-Learning and Knowledge Management – Level 2

• • Proactively updating your knowledge with the aim of improving your performance (eg. Courses, lectures, talks, etc)
  • Asking for feedback from other people in order to put into motion action plans that permit you to evolved as a professional
  • Extracting lessons learned from the failures and errors, and applying them
  • Due to your tendency to be up-to-date in your area of expertise, receiving frequent consultations from co-workers in your field of expertise

 

People:

• Influence & Negotiation – Level 3
  • Involving experts or 3rd persons in order to influence (superiors, guests, suppliers) others
  • Use appropriate communication techniques to achieve a greater impact on your conversers (storytelling, design-thinking, etc)
  • Applying advanced negotiation techniques to achieve your objectives (eg. Knowing when to apply pressure or when to give in)
  • When negotiating, make concessions without damaging the relations with your conversers (seek a ‘win-win’)

•          Leadership – Level 2

• • Establishing performance standards and demanding their fulfilment
  • Giving personalised feedback to each member of the team, offering suggestions to improve their development
  • Delegating responsibilities to make the team grow
  • Recognizing when the team / person has done a good job

•          Collaboration & Teamwork – Level 2

• • Working jointly with other departments / areas / businesses in order to achieve the common objectives
  • Requesting and evaluating ideas, opinions and contributions of the other members of the team
  • Offering to help the other members of the team
  • Solving the problems that arise in a constructive manner, thinking of the benefit to the team

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