Hostess - Waiter/tress

Descripción del empleo

Mandarin Oriental, Barcelona is looking for a Hostess / Waiter/tress to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Paseo de Gracia, surrounded by historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas. Mandarin Oriental, Barcelona has 120 rooms, 28 of which are suites, all uniquely decorated by renowned designer Patricia Urquiola. In addition to accommodation, the hotel offers elegant spaces for all types of events, including weddings, meetings and corporate gatherings. Regarding gastronomy, the hotel features a 2 Michelin-starred restaurant, a cocktail bar, the Mimosa indoor garden, and a pool terrace offering light dining and spectacular views. The hotel Spa includes 8 treatment rooms for facial and body treatments, an indoor pool and a fully equipped gym. About the job Based at Mandarin Oriental, Barcelona, within the Food & Beverage Department, the Hostess / Waiter/tress is responsible for delivering an exceptional dining experience by welcoming guests, managing reservations and seating, and providing attentive and personalised food and beverage service. The Hostess / Waitress reports to the Restaurant Manager / Assistant Restaurant Manager. As Hostess / Waiter/tress, you will be responsible for the following duties: • Welcome guests warmly and ensure a positive first impression at all times. • Manage reservations, waiting lists and table assignments efficiently. • Escort guests to their tables and present menus. • Take food and beverage orders accurately and provide menu recommendations. • Serve food and drinks according to Mandarin Oriental service standards. • Ensure guest satisfaction throughout the dining experience and handle requests professionally. • Maintain cleanliness and organization of the restaurant and front-of-house areas. • Process payments and support closing procedures when required. • Work closely with kitchen and service teams to ensure seamless operations. As Hostess / Waiter/tress, we expect from you: (brief overview of requirements) • Strong interpersonal and communication skills. • Excellent customer service orientation and attention to detail. • Highly responsible, reliable and well-presented. • Ability to work well under pressure in a fast-paced, luxury environment. • Ability to work cohesively as part of a multicultural team and eagerness to learn. • Ability to focus attention on guest needs, always remaining calm and courteous. We are looking for a professional, committed individual with a genuine passion for hospitality and service excellence. • Minimum of 2 years’ experience in a luxury hotel or high-end restaurant • Fluent English is required; additional languages are an advantage Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously. MOstay. As a member of the #MOfamily, you can enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide for you and your loved ones. Health & Colleague Wellness. Your wellbeing matters to us. We promote a healthy work-life balance through global wellness programmes and benefits. Benefits • Weekly changing menu at the staff canteen during your work shift • Access to a comprehensive learning and training platform • Clean and ironed uniform provided by our laundry team • Young, fun and multicultural working environment • Complimentary stays and special staff rates • Free tea and coffee available at the colleagues’ coffee corner • Be part of a globally recognised luxury brand • Team with a genuine passion for service and excellence • Electric scooter and bike parking available • Regular staff parties and team-building activities • Opportunities for growth and career progression within the group • Free weekly physiotherapy sessions • Enjoy your birthday off, to celebrate it as you wish Mandarin Oriental is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment free from discrimination, where every individual is respected and empowered.

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