Night Supervisor ME Malta

Descripción del empleo

Responsibilities include but are not limited to: • Check-in and check-out hotel guests in a timely and professional service-oriented manner • Process all payments according to established procedures • Greet and welcome guests in a friendly, prompt, and professional manner in accordance with the hotel’s standards • Register guests, issue room keys, and provide information on hotel services and room location • Up-sell rooms when possible, to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures • Complete any required reporting (financial and non-financial) • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up • Respond appropriately to guest complaints • Make appropriate service recovery gestures in order to ensure total guest satisfaction • Answer guest inquiries about hotel service, facilities, and hours of operation • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc • Collaborate on and follow company policies, practices, and procedures in order to maintain internal controls • Perform other duties as assigned. Requirements: • Candidate must be available to work night shifts including weekends and/or holidays • Must be fluent in English; other languages are preferred • 3-year experience in a fast environment in the same or similar position in a hotel/resort • Passionate for Hospitality and with a strong attitude to interpersonal relationships • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel • Knowledge of Opera Cloud is highly regarded.

Requisitos