Groups and Events Manager

Descripción del empleo

Job mission: As a Groups & Events Manager, you will lead the Groups & Events department, driving revenue growth, operational excellence, and outstanding guest experiences. You will oversee the full lifecycle of group and event business — from sales development and contracting to planning, execution, and post-event analysis — ensuring profitability while maintaining exceptional service standards. Your responsibilities: • Lead and develop the Groups & Events team, setting clear objectives and driving performance • Manage and grow a portfolio of MICE and social event accounts to maximise revenue and repeat business • Oversee the planning and execution of all groups and events from contract signature to post-event review • Ensure accurate preparation and timely distribution of group summaries and BEOs • Chair pre-convention meetings and act as senior liaison between clients and hotel departments • Monitor forecasting, budgeting, and revenue reporting for the department • Conduct market analysis and competitor benchmarking to inform pricing strategies • Review contracts, billing, and financial performance to ensure accuracy and profitability • Participate in hotel business reviews, providing detailed segment analysis and projections What are we looking for: • Minimum 3 years’ experience in a senior Groups & Events or MICE leadership role • Proven track record of driving revenue and achieving financial targets • Strong leadership and team development skills • Excellent commercial awareness and financial acumen • Strong organisational and strategic planning abilities • Outstanding communication and stakeholder management skills • High attention to detail and problem-solving capability • Passion for delivering exceptional guest experiences • Fluency in English; additional languages are an advantage • Eligibility to work in the UK is essential

Requisitos