Waiter - Sol Tropikal Durres

Descripción de la oferta

Hotel Sol Tropikal Durres is a beachfront resort offering world-class hospitality services to our esteemed guests. We are looking for an enthusiastic and friendly Waiter/Waitress to join our team at Sol Tropikal. You will be responsible for providing excellent service to our guests, ensuring a pleasant dining experience. The ideal candidate will be passionate about hospitality, have strong communication skills, and be able to work efficiently in a fast-paced environment.

 

Mission:

In charge of restaurants for an area or a time slot

 

What will you have to do?

 

• Lead 100% of the operation of the restaurant department.

• Control and ensure the procedure of daily and monthly inventories of crockery, glassware, cutlery, centrepieces, decorations.

• Control and ensure the EISI reporting procedure, follow-up to the general report of the department.

• Control and ensure the procedure of preventive maintenance, deep cleaning, machines within the bar department.

• Facilitate everything related to the state of the menus, liquor menus, wine lists, promotions of their department etc.

• Supervise that performance tests are carried out on the different machines, dosing machines, concentrates, etc.

• Support and participate in the development plans of core staff and trainees (if applicable).

• Be knowledgeable of the Brand philosophy, implementing the standards, operational and identity manuals that apply to their department.

• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.

• Be knowledgeable of the hotel's services and facilities as well as the entertainment. 

 

What are we looking for?

 

• Higher degree and/or university degree, preferably Tourism or Hospitality, or similar.
• Albanian and advanced English. A third language will be highly valuable.

• Knowledge of the latest waiting trends.

• Knowledge of REVO, and POS management.

• Knowledge of hotel operations.

• Ability to work in a team, service orientation, quality and professionalism, global and strategic vision and communication and influence as key competencies.

• Creativity and innovation.

• At least 2 years’ experience in a similar position, in the sector.

---