Executive Assistant Manager - Melia Danang Beach Resort

Descripción del empleo

We are looking for Executive Assistant Manager (EAM) - Melia Danang Beach Resort Mission: To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction. What will you have to do? Operations •    Support General Manager in executing action plans to optimize operations and enhance guest satisfaction  •    Coordinate with departments to ensure smooth daily operations  •    Participate in the hotel’s operating committee  Finance •    Provide input for forecasting and align operations with KPIs  •    Support operational audits and ensure compliance with standards  Sales & Revenue •    Assist in upselling activities (Spa, Recreation, Laundry, Transportation) to drive revenue  •    Support sales activities, site inspections, and event delivery  Product & Brand •    Handle guest feedback, complaints, and ensure service quality  •    Support marketing plans, brand programs, and SOP implementation  •    Enhance guest experience across all touchpoints  Rooms Division •    Support supervision of housekeeping, front office, and related areas  •    Ensure service standards and coordination across departments  Food & Beverage •    Assist in maintaining F&B service standards and daily operations  •    Support revenue optimization and hygiene compliance  Human Resources & Loyalty •    Participate in service culture and brand training programs  •    Support loyalty initiatives and ensure guest satisfaction  Sustainability •    Contribute to sustainability initiatives and projects  Health & Safety •    Ensure compliance with safety procedures and regulations  •    Participate in training, risk assessments, and emergency preparedness  What are we looking for? •    Having knowledge of hotel operations, Rooms and knowledge of all operational positions of a hotel.  •    Demonstrated knowledge of Human Resources Management and Talent Development.  •    Knowledge of IT tools used in Hotel Management.  •    Total geographic availability.  •    International experience.  •    Leadership, autonomy, strategic vision and solvent social skills.  •    Attention to detail and passion for excellence.  •    Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center

Requisitos