Chief Concierge - Melia Ho Tram Beach Resort

Descripción del empleo

🎯 Mission Under the direction of the Front Office Manager and in compliance with Meliá Hotels policies and local regulations, oversee all Bell Service and Transportation operations. Ensure a consistently high standard of guest service, operational efficiency, and safety while promoting a work culture of trust, integrity, and respect in line with the Meliá Brand values. 📌 Main Responsibilities • Supervise and coordinate all Bell Service and Transportation activities, ensuring smooth guest arrivals, departures, and luggage handling in accordance with hotel standards. • Ensure Bell and Transportation staff are well-groomed, punctual, properly scheduled, and perform assigned duties efficiently and professionally. • Provide accurate information to guests regarding hotel facilities, services, Food & Beverage outlets, and local points of interest, always prioritizing hotel services where appropriate. • Maintain lobby orderliness and ensure hotel information boards and directories are current and accurate at all times. • Prepare and manage staff schedules, leave planning, and manpower allocation based on occupancy forecasts, group movements, and operational needs. • Handle guest concerns related to Bell and Transportation services and coordinate with department heads or Management in the absence of the Duty Manager. • Support staff performance and development in coordination with Human Resources, including recruitment, onboarding, training, coaching, performance evaluation, and discipline. • Assist in the preparation and control of the departmental budget, monitoring costs to ensure performance aligns with approved budgets. • Ensure full compliance with Occupational Health & Safety, fire, emergency, and security procedures; identify and report hazards, incidents, and accidents according to hotel policy. • Maintain effective communication and positive working relationships with Front Office, Human Resources, and other department 🎓 Main Requirements • College Degree or above • Vietnamese: Excellent written and spoken • English: Good written and spoken • Strong computer and business correspondence skills • Minimum 5 years’ experience in a similar role within a 5-star or deluxe hotel • Internal candidates: Minimum 3 years in a comparable position within hotels of similar standards

Requisitos