We are looking for Executive Assistant Manager - Melia Ba Vi Moutain Retreat (Hanoi, Vietnam)
Mission:
To provide support to the General Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.
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What will you have to do?
1. Wellness, Spa & Recreation: The EAM will guide the strategy for the YHI Spa and all recreational activities.
• Oversee the operational and financial performance of the YHI Spa. Ensure all treatments consistently utilize locally sourced, organic ingredients and authentic Vietnamese traditions blended with international standards.
• Develop and integrate holistic wellness packages to position the resort as a premier wellness destination.
• Manage outdoor activities and excursions. Ensure all recreational programs align with our sustainability, promoting environmental stewardship and deep connection with the Ba Vi mountain landscape.
• Conduct regular audits of spa and recreation facilities to ensure impeccable hygiene, safety, and sensory balance (purification, relaxation, and five-senses alignment)
2. Food & Beverage Operations: Define the commercial strategy and monitor the operational success of our F&B department, empowering the F&B Manager to execute the daily operations.
• Partner with the Director of Sales & Marketing and the GM to position the retreat as the premier destination for high-yield corporate events, executive wellness retreats, and luxury destination weddings.
• Provide high-level oversight for our daily dining outlets.
• Analyze monthly F&B performance metrics. Review banquet revenue, cost of sales, and labor optimization reports with the FBM, identifying areas for upselling and cost-efficiency without compromising the guest experience.
• Guide the Kitchen and F&B leadership teams in developing innovative, high-margin banquet menus and coffee breaks that align with our Balance by Meliã wellness concepts. Conduct high-level audits and review post-event feedback to monitor service quality.
3. General Management & Other Duties
• Deputize for the GM during absences, assuming full responsibility for property operations, guest relations, and crisis management.
• Take ownership of specific projects, administrative delegations, and ad-hoc responsibilities assigned by the GM to drive the overall business forward.
• Foster a high-performance culture among the Executive Committee and middle management. Focus on succession planning, emotional intelligence, and empowering leaders to make autonomous, guest-centric decisions.
• Assist the GM in preparing the annual operational budget. Monitor P&L statements, identify revenue opportunities, and control operational expenses across all departments.
• Act as a primary ambassador for our CSR initiatives. Ensure the property maintains and exceeds its global sustainability standards through waste reduction, energy efficiency, and community support.
• Execute any other reasonable operational or administrative duties requested by the General Manager to support the retreat's strategic goals.
What are we looking for?
Languages: Fluent English & Vietnamese in both speaking and writing.
Specific Knowledge: Total knowledge of hotel operations and knowledge of F&B, Wellness position of a retreat.
• Knowledge of IT tools used in Hotel Management.
• Total geographic availability.
• Local experience is required.
• Leadership, autonomy, strategic vision and solvent social skills.
• Attention to detail and passion for excellence.
• Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center.
Experience: 1-2 years of experience as an Executive Assistant Manager or similar
