Descripción del empleo
What you’ll do
We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean, tidy and presentable at all times.
