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What will be your mission? As a Gastronomy Concierge (M/F), you will provide guests with memorable culinary experiences, acting as a bridge between clients and the culinary team, ensuring service excellence, personalized attention, and guest loyalty.What will you do? • Welcome and assist guests with special gastronomic requests (diets, food restrictions, allergies, cultural/religious preferences). • Personalize guest experiences across all outlets. • Manage reservations for all resort outlets, as well as for gastronomic events. • Present the resort’s dining options to create memorable experiences. • Convert guests without prior dining plans into frequent culinary clients. • Ensure internal coordination with all outlets. • Act as a liaison between the guest, the kitchen, and the F&B service team. • Coordinate requests with chefs, sommeliers, and front-of-house staff. • Ensure accurate communication of dietary requirements to all relevant departments. • Organize personalized gastronomic events (workshops, masterclasses, themed dinners). • Provide hosting support during events and in outlets. • Manage daily and weekly reports. • Record guest preferences and gastronomic history. • Provide reports on frequent requests and emerging trends. • Support the development of new culinary products/services aligned with guest profiles. What are we looking for? • Education: Hospitality, Gastronomy • Experience: Minimum of 1 year in luxury hospitality, concierge, or front office roles. • Languages: Fluency in English + at least one additional language (preferably French, German, or Spanish). • Technical Skills • Knowledge of technology, international gastronomy, and dietary science • Protocol, etiquette, and personalized service techniques • Management of gastronomic reservations and events • Discretion, empathy, and attention to detail • Ability to anticipate guest needs • Excellent communication and teamwork skills

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Sobre la empresa

Minor Hotels Europe & Americas

Madrid, España

+4 empleados

Cadena hotelera

Website

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

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