Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

What will you be doing?

Detailed knowledge of the menu and being able to articulate enthusiastically.
Know the steps of service as outlined in the service manual.
Make guests feel comfortable and enhance the guest experience.
Inform guests of specials and menu changes.
Anticipate guests’ needs and exceed their expectations.
Supervise the clearing of tables and mise-en-place necessary for the next course.
Monitor and observe guests' dining experience.
Ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.

What are we looking for?

Fluent in Italian and knowledge of English.
Friendly, outgoing, and positive.
Enjoy being part of a team.
Previous experience in the same position in hotels of similar category.
Excellent organizational skills and ability to find solutions.
A genuine passion for customer service and a sparkling personality.
Great communication skills, desire to develop and progress in your role.
Flexibility and enthusiasm are key for this position.

The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly).

The indicative Gross Annual Salary is between € 24.177,86 and € 26.000,10, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Requisitos

Titulación mínima

Sin titulación

Experiencia

No requerida

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Sobre la empresa

Meliá Hotels International

Palma de Mallorca, España

Cadena hotelera

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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