What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Requisitos

Experiencia

De 2 a 3 años

Titulación mínima

Grado

Idiomas

Inglés

Permiso de trabajo

Unión Europea

Residencia

Indiferente

- Minimum one year of previous experience leading teams and working with KPIs - English and Spanish required; French is a plus - Strong commercial/business awareness and demonstration of sales capabilities - Experience in 4-5 star hotels of medium to large size - Ability to multitask and prioritize

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Ubicación de la vacante

Dónde estamosPasseig del Taulat 262-264

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Tiempo de trayecto

Sobre la empresa

Hilton of Spain

Madrid, España

+3 empleados

Cadena hotelera

Website

Hotel 5 estrellas de aeropuerto, nuevo y modernos perteneciente a la cadena internacional Hilton con más de 2500 hoteles en todo el mundo

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