Reservations Manager - ME Lisbon

ME Lisbon is part of the prestigious Meliá Hotels International group, is a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our excellence in service, innovation, and attention to detail, offering our guests truly unique and memorable moments.

Mission: As the Reservations Manager, ensure a seamless and efficient reservations process that maximises hotel revenue and occupancy, while delivering a personalised, accurate, and high-quality service to every guest. 

What will you have to do?

• Ensure maximum occupancy and average room rate are achieved at all times through strategic management of inventory and selling techniques.
• Oversee the daily operations of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
• Apply and monitor the hotel’s selling strategy across all reservation systems, optimising room type availability and rate management.
• Proactively manage availability and make recommendations to adjust strategies based on demand patterns and market trends.
• Keep up to date with local and global events impacting hotel performance and adjust forecasting accordingly.
• Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
• Manage overbookings efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
• Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy. 

What are we looking for?

• Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel or upscale environment.
• Fluency in Portuguese and English (written and spoken). A third language is a plus.
• Proficiency with Opera Cloud PMS and revenue management tools is an advantage.
• Strong analytical and organisational skills, with a proactive and results-driven mindset.
• Excellent communication, leadership, and team management abilities.
• Passion for guest service excellence and attention to detail.