RESERVATIONS AGENT

Descripción de la oferta

WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR
Step into our vibrant Bikini Island & Mountain Hotels world, where laid-back island vibes, meet the adventurous escape of the
mountains. With 2 unique properties on Mallorca – Bikini Hotel Port de Sóller and Bikini Hotel Es Trenc– we are all about creating
unforgettable experiences that go beyond the ordinary. We blend dedicated and reliable professionalism with a mix of music, design,
nature, movement, the passion for food & drinks and individualized service to provide our guests with more than just a stay – it`s an
exceptional journey. Ready to join our dynamic team of hospitality lovers as Reservations Agent?

WHAT’S WAITING FOR YOU?
By the founders of 25hours Hotels: creating exceptional and fun experiences, by blending professionalism and pushing beyond
limits
Member of Design Hotels in a vibrant & dynamic atmosphere
Everyone is welcome, embracing individuality, unique personalities, and creativity
5 working days/week with digital reporting of working hours
Long season duration of up to 9 months/season with high occupancies. Always be in action…
…yet time to relax. Depending on capacity you are advised to take vacation days also during the sum mer season.
Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants
Welcome to our Bikini world: opportunities for professional growth and development

WHAT’S YOUR JOB ABOUT?
Ensure smooth and seamless reservations processes together with the team
Send booking confirmations, modifications and cancellations for Bikini Hotel Port de Sóller & Bikini Hotel Es Trenc
Enter manual bookings into Opera Cloud, filling in guest- and reservation profiles accurately
Maintaining guest-and reservations data base
In charge of checking OTA & TA reservations received through the Channel Manager
Prepare and send payment links according to Rate Code, send follow-ups if payment deadlines are m issed
Handle all incoming individual, Yoga and Group inquiries (by phone or e-mail)
Stay cool – be organized and mindful about each task:sending the 5th modification, answering repetitive questions, adding Traces,
Notes and Alerts…
Be informed about seasonal packages and special promotions and share the information with your team mem bers and
management proactively
Reporting directly to Reservations and Revenue Manager; in their absence to Rooms Operations Manager

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