Front Office Agent - ME Milan Il Duca

Descripción de la oferta

 

 

Mission: To manage properly all the activities related to Front Office Department

 

Main responsibilities:

• Check-in and check-out hotel guests in a timely and professional manner.

• Process all payments according to established procedures.

• Welcome guests in a friendly, prompt, and professional manner

• Register guests, issue room keys and provide information on hotel services and room location

• Up-sell rooms when possible, to maximize hotel revenue

• Accurately process all cash and credit card transactions in accordance with established procedures

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints

• Make appropriate service recovery gestures in order to ensure total guest satisfaction.

• Perform other duties as assigned.

 

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

• Must be fluent in English; other languages are preferred.

• 1-year experience in a fast environment in the same or similar position in a hotel/resort.

• Passionate for Hospitality and with a strong attitude to interpersonal relationships

 

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