Front Office Agent - INNSiDE Milano Torre GalFa

Descripción de la oferta

Job Summary: To manage properly all the activities related to Front Office Department

 

What will I be doing?

• Check-in and check-out hotel guests in a timely and professional manner.    

• Process all payments according to established procedures.   

• Welcome guests in a friendly, prompt, and professional manner   

• Register guests, issue room keys and provide information on hotel services and room location

• Up-sell rooms when possible, to maximize hotel revenue

• Accurately process all cash and credit card transactions in accordance with established procedures 

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   

• Respond appropriately to guest complaints  

• Make appropriate service recovery gestures in order to ensure total guest satisfaction.   

• Perform other duties as assigned. 

 

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   

• Must be fluent in English; other languages are preferred.   

• 1-year experience in a fast environment in the same or similar position in a hotel/resort. 

• Passionate for Hospitality and with a  strong attitude to interpersonal relationships

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