Descripción del empleo
The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department. This includes onboarding new agents joining the company as well as providing support training for existing team members. Responsibilities • Conduct onboarding sessions for new hires, including company introduction. • Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others. • Address general questions and resolve doubts. • Provide support during practical training sessions. • Conduct refresher training for existing agents. • Continuously improve training processes. • Monitor and evaluate new employees. • Provide feedback on training sessions and report to the supervision team, manager, and HR. What We Are Looking For • Ability to effectively convey essential knowledge during the training phase. • Strong communication skills, persistence, ability to work under challenges, initiative, decision-making skills, and leadership qualities. • Teamwork orientation. • Group management and motivation skills. • Proactive attitude. What We Offer • Performance-based commission. • Ticket restaurante • On-site work model. • Salary according to collective agreement.
Requisitos
Sobre la empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.