Descripción del empleo
What will be your mission? We are looking for a customer-focused and analytical professional with a strong interest in quality management, product standards, and guest experience. The role requires a willingness to learn how quality and experience initiatives are developed and implemented through local teams, as well as the ability to understand the customer journey from a holistic and global quality perspective. What will you do? • Support the Quality team in the analysis of guest feedback to help ensure and enhance guest satisfaction across the hotel portfolio and overall hotel performance. • Oversee and support the effective use of the Quality platform (ReviewPro), providing front- and back-end support, ensuring data accuracy, coordinating database maintenance, and managing JIRA tickets in collaboration with internal and external stakeholders • Lead the preparation, review, and validation of Quality performance reports, ensuring consistent monitoring of key quality indexes and the timely delivery of insights to relevant stakeholders. • Support the Quality Director in the coordination and follow-up of initiatives across the international Quality team, fostering alignment across regions and ensuring effective use of all available quality tools. • Contribute to the governance, update and maintenance of the Corporate Brand Standards check lists, ensuring consistency and alignment with brand and quality guidelines. What are we looking for? EXPERIENCE • Hospitality experience is highly valued, especially roles with customer interaction. QUALIFICATIONS • Degree in Business Administration, Tourism, or Hospitality; additional specialization in Hospitality Management is highly valued (or currently completing final year). • Advance user of Microsoft Office (Excel, Word, PowerPoint). • Fluency in English and Spanish (written and spoken). • Understanding of hospitality operations and guest experience processes is highly desirable. PREFERRED SKILLS • Proactive, enthusiastic, and eager to learn in a dynamic environment. • Analytical skills. • Initiative. • Organizational skills. • Detail-oriented and pro-activeness of excellence. • Communication skills and ability to collaborate with other teams. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities. • Career development opportunities full of national and international challenges. • Wide range of training programmes to enhance your skills. • Wellbeing initiatives, including flexible working conditions. • Team member recognition programmes, including Memorable Dates. • Ability to make a difference through our sustainability programme and volunteering initiatives. • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Requisitos
Sobre la empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.