Descripción del empleo
The Luxury Commercial Systems Specialist is the main Commercial Systems contact for the Luxury Portfolio. The role ensures that rates, products, contracts and distribution configurations are implemented correctly and on time, while coordinating system support and improvement needs with Revenue Management, Commercial Services, Corporate Distribution, Channel Integrations and IT.
What will you do? Main ResponsibilitiesLuxury Commercial Setup• Coordinate and, when appropriate, validate/execute the setup and maintenance of promotional, negotiated, corporate, FIT and luxury consortia rates.
• Creation of packages and products in the PMS/CRS, working with Revenue Management, E-commerce and other involved teams.
• Validate rate structures, room types, meal plans, supplements, restrictions, mappings and account associations.
• Coordinate LHW, Virtuoso and other applicable luxury programs, including follow-up with GDS and corporate distribution teams.
Distribution & Systems Support• Act as the first point of contact for luxury properties on Commercial Systems topics.
• Manage and follow up JIRA requests and incidents, prioritizing issues that affect selling capability or commercial performance.
• Identify and coordinate the resolution of configuration, data-quality, pricing and system-flow issues with Commercial Systems, Revenue Management and IT.
• Provide clear status updates, workarounds and escalation summaries to hotels and stakeholders.
Projects, Openings & Continuous Improvement• Coordinate Commercial Systems activities for luxury hotel openings, rebrandings and conversions, including PMS/CRS, RMS and distribution readiness.
• Identify opportunities to standardize processes, reduce manual work and improve response times.
• Provide training and onboarding support for new properties and relevant users.
Key SystemsTMS and other hotel PMS/CRS platforms; Duetto and other Revenue Management Systems; channel management and connectivity tools; SAP; JIRA; GDS environments.
Indicative Success Measures• Timely and accurate rate and package configuration.
• Faster resolution of high-impact incidents and JIRA requests.
• Successful commercial systems readiness for hotel openings and rebrandings.
• Reduction of recurring issues and manual interventions.
• Positive feedback from luxury properties and key stakeholders.
What are we looking for? Education• Degree level, preferably in Tourism, Hospitality, Business Administration, Economics or Information Systems.
Required Skills & Knowledge• Solid understanding of hotel commercial systems, distribution and basic Revenue Management concepts.
• Strong coordination, communication and stakeholder-management skills.
• Analytical, detailed and methodical approach, with the ability to assess business impact.
• Ability to manage multiple requests, priorities and incidents in a structured way.
• Fluent spoken and written English; additional languages are an advantage.
Professional ExperienceRelevant experience in hotel Commercial Systems, Revenue Management, Distribution, CRS/PMS administration or hospitality technology. Luxury hospitality experience is desirable. The position may be appointed at Expert, Executive, Manager or Senior Manager level depending on experience and autonomy.
Other SkillsStrong Microsoft Office skills, including intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS/PMS platforms and hotel Revenue Management Systems is preferred.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Requisitos
Sobre la empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.