Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 33 hotels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental Ritz, Madrid is seeking a dedicated F&amp;B Supervisor to join our El Jardín del Ritz outlet and lead front-of-house service excellence.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As F&amp;B Supervisor — El Jardín del Ritz, you will oversee daily F&amp;B operations, ensuring outstanding guest service, smooth shift execution and adherence to MOHG service standards. You will coach the team, coordinate with Kitchen and Sommelier, support commercial initiatives and ensure every guest enjoys a memorable dining experience.Key Responsibilities<ul><li>Supervise and coach F&amp;B team during shifts: briefings, task allocation and quality control.</li><li>Ensure flawless guest service: manage seating flow, monitor service timings and resolve guest feedback with discretion.</li><li>Coordinate closely with Kitchen and Sommelier on timing, presentation and mise en place for regular service and special events.</li><li>Support daily operations: manage reservations handovers, monitor station readiness and control dining room supplies.</li><li>Drive service standards and upselling initiatives to maximise guest satisfaction and outlet revenue.</li><li>Enforce hygiene, HACCP, Safe &amp; Sound and FLHSSE standards; report incidents and support corrective actions.</li><li>Assist the Outlet Manager with scheduling, reporting and continuous improvement projects.</li></ul>What We Expect From You<ul><li>Strong interpersonal and problem-solving skills.</li><li>Proven knowledge of luxury F&amp;B operations and guest service standards.</li><li>Highly responsible, organised and detail-oriented.</li><li>Calm, solution-focused approach under pressure.</li><li>Collaborative team player, comfortable with multicultural teams.</li><li>Minimum 2 years’ experience in luxury hospitality, preferably in outlet supervision or assistant management.</li><li>Fluent in English and Spanish; additional languages are a plus.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your career growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you are ready to lead service at El Jardín del Ritz and deliver remarkable dining experiences, please submit your CV and cover letter via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Restaurant Supervisor

Mandarin Oriental Ritz, Madrid is seeking a skilled Pastry Cook to join our pastry team and help craft exceptional desserts, pastries and baked goods across our outlets.Are you a master of your craft, leading with pride and precision? Do you thrive in a creative, fast-paced kitchen that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.About The Role As Pastry Cook at Mandarin Oriental Ritz, Madrid you will prepare, produce and finish a wide range of pastry items — from plated desserts and petit fours to breads and viennoiserie — ensuring consistency, quality and presentation at MOHG standards. You will support service across outlets and events, maintain mise en place, assist with menu development and contribute to cost control and stock management.Key Responsibilities<ul><li>Produce pastries, desserts, breads and confectionery to MOHG recipes and presentation standards.</li><li>Prepare mise en place, doughs, creams, glazes and sauces; ensure workstations are organised and service-ready.</li><li>Support banquet and event production: execute plated desserts, plated pastry stations and large-scale pastry requirements.</li><li>Follow portion control, costing and stock rotation procedures; assist with inventories and ordering as required.</li><li>Maintain high standards of food safety (HACCP), allergen control and kitchen hygiene at all times.</li><li>Operate and care for pastry equipment safely (ovens, mixers, blast chillers, steamers); report faults and follow maintenance routines.</li><li>Collaborate with Executive Pastry Chef/Head Chef on menu development, seasonal concepts and daily specials; provide creative input.</li></ul>What We Expect From You<ul><li>Formal pastry/culinary qualification or equivalent vocational experience.</li><li>Minimum 1 year experience in pastry roles, preferably within luxury hotels, fine dining or high-volume banqueting.</li><li>Strong technical skills across classical and modern pastry techniques (lamination, tempering, sugar work, chocolate).</li><li>Allergen awareness, HACCP knowledge and commitment to food safety.</li><li>Excellent attention to detail, a creative mindset and pride in presentation.</li><li>Ability to work under pressure, flexible with shifts, events and weekend service.</li><li>Fluent in English and Spanish preferred; additional languages are an advantage.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Structured training and opportunities for growth within the group.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you are passionate about pastry craft and ready to create memorable culinary moments, please submit your CV and cover letter via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Pastry Cook

Barman

Mandarin Oriental Ritz, Madrid is seeking a detail-oriented and proactive Housekeeping Supervisor to join our Housekeeping team.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.Are you passionate about maintaining exceptional standards and leading teams by example? Do you thrive in a fast-paced environment where quality, organisation and guest satisfaction are key? At Mandarin Oriental, we embrace a growth mindset and are committed to delivering extraordinary experiences. We invite you to become part of our exceptional journey.About The RoleAs Housekeeping Supervisor, you will support the daily operations of the Housekeeping department, ensuring guest rooms and public areas meet the highest cleanliness and presentation standards. You will supervise colleagues, coordinate tasks and act as a role model in delivering consistent service excellence.Key Responsibilities<ul><li>Supervise floor waiters, valets and cleaning staff, ensuring the cleanliness and maintenance of assigned rooms and areas.</li><li>Verify compliance with MOHG standards and respond to guest requests.</li><li>Coordinate and follow up on maintenance requests (Alice/Infor).</li><li>Lead the daily operation of the department on the floor, controlling the quality and efficiency of service.</li><li>Participate in training, meetings and periodic quality controls.</li><li>Inspect rooms for arrivals.</li></ul>What We Expect From You<ul><li>Previous experience as a Housekeeping Supervisor or senior room attendant, ideally within luxury hospitality.</li><li>Strong organisational skills, active leadership and team supervision.</li><li>Attention to detail and focus on customer satisfaction.</li><li>Knowledge of hotel systems (Infor, Alice).</li><li>Flexibility to work shifts, weekends and holidays as required.</li><li>Fluent in Spanish; English is highly desirable.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Structured training and growth opportunities.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to ApplyIf you take pride in creating immaculate environments and leading teams to excellence, please submit your CV and a brief cover note via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Housekeeping Supervisor

Mandarin Oriental Ritz, Madrid is seeking a skilled Barman to join our El Jardín del Ritz outlet and the elite Food &amp; Beverage team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Barman at El Jardín del Ritz, you will craft exceptional cocktails, oversee bar mise-en-place and deliver warm, attentive service that enhances guest experiences. You will collaborate closely with the Outlet Manager, Sommelier and F&amp;B team to maintain high standards, support events and drive commercial initiatives.Key Responsibilities<ul><li>Prepare and serve cocktails, wines and beverages to MOHG standards, ensuring consistency, presentation and timing.</li><li>Maintain full knowledge of the beverage menu, seasonal cocktails and signature serves; suggest pairings and upsell where appropriate.</li><li>Ensure bar mise-en-place is service-ready: stock, garnishes, glassware and equipment; manage rotation and stock control.</li><li>Deliver personalised, attentive guest service—greet guests, take orders, make recommendations and anticipate needs.</li><li>Support events and private functions with efficient bar setup, service and breakdown.</li><li>Maintain cleanliness and hygiene standards behind the bar; comply with HACCP and Safe &amp; Sound procedures.</li><li>Report equipment faults, assist with inventory and collaborate with Purchasing/Stores for replenishment.</li></ul>What We Expect From You<ul><li>Strong interpersonal and problem-solving abilities.</li><li>Excellent knowledge of cocktails, spirits, wine and luxury F&amp;B service standards.</li><li>Highly responsible, reliable and detail-oriented.</li><li>Ability to remain calm, courteous and solution-focused under pressure.</li><li>A collaborative mindset, working seamlessly with multicultural teams.</li><li>Minimum of 1 years experience in a high-end bar or luxury hotel environment.</li><li>Fluent in English and Spanish; additional languages are an advantage.</li><li>Experience with POS systems and basic stock control.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your professional growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you are passionate about beverage craft and exceptional guest service, please submit your CV via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Mandarin Oriental Ritz, Madrid is seeking a reliable Valet to join our Rooms Division and provide essential support to the Housekeeping team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Valet at Mandarin Oriental Ritz, Madrid, you will ensure linen, trolleys and storage areas are efficiently managed to enable a smooth daily operation of the Housekeeping department. You will work closely with Housekeeping Supervisors and Room Attendants to keep supply levels, equipment and back-of-house areas organised and service-ready.Key Responsibilities<ul><li>Manage transfer and distribution of bed linen, towels and other textiles between laundry and assigned outlets; ensure timely deliveries to floors and departments.</li><li>Prepare, equip and maintain housekeeping carts: stock consumables, amenities and cleaning supplies for daily room servicing.</li><li>Maintain organised and clean storerooms and linen rooms; receive deliveries and check quantities/quality.</li><li>Support general housekeeping tasks when required (move items, clear corridors, assist with turndown or departure services).</li><li>Inspect trolleys, carts and service equipment; report faults and facilitate maintenance or replacement.</li><li>Assist with laundry-related tasks as instructed (sorting, tagging, basic folding) and coordinate with external laundry providers when needed.</li><li>Follow health &amp; safety, Safe &amp; Sound and hygiene protocols; contribute to loss prevention and proper stock rotation (FIFO).</li></ul>What We Expect From You<ul><li>Practical experience in housekeeping, valet or similar operational role in hospitality (minimum 1 year preferred).</li><li>Strong organisational skills, attention to detail and ability to prioritise tasks in a busy environment.</li><li>Physically fit and comfortable handling loads, pushing trolleys and prolonged periods on your feet.</li><li>Reliable, proactive and a team player with excellent communication skills.</li><li>Fluent in Spanish and English; other languages are an advantage.</li><li>Knowledge of hotel inventory/stock systems (HotSOS, Infor) is beneficial but not essential.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored training programmes to support your growth.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>How to Apply If you are organised, service-minded and ready to support a world-class Housekeeping operation, please submit your CV and cover letter via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.We’re Fans. Are you?

Valets

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Rooms Division and support our high-performing Reservations team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.This luxurious Belle Époque palace, located in Madrid&#39;s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.About The Role As Reservation Agent at Mandarin Oriental Ritz, Madrid you will deliver accurate, consultative and guest-focused reservation services across all channels. You will prepare tailored quotations, manage bookings end-to-end, liaise with internal teams and ensure each reservation reflects the hotel’s revenue strategy and quality standards.Key Responsibilities<ul><li>Provide tailored quotations and expert advice to customers, matching offers to guest needs and preferences.</li><li>Create, amend and manage room reservations across all channels with accuracy and attention to detail.</li><li>Issue and manage reservation invoicing prior to guest arrival.</li><li>Review and reconcile reservations received daily from other distribution channels to ensure completeness and correct segmentation.</li><li>Assist guests with enquiries, proactively proposing and confirming add-on services (transport, restaurant reservations, transfers, etc.).</li><li>Ensure all reservation data is complete, correct and processed in line with company procedures and Revenue Management guidelines.</li><li>Liaise closely with Front Office, Housekeeping, F&amp;B, Accounting and IT to guarantee smooth handovers and an exceptional arrival experience.</li></ul>What We Expect From You<ul><li>Manage reservations according to MOHG service standards, company policy and revenue optimisation rules.</li><li>Ensure reservation information is accurate, fully understood and correctly processed.</li><li>Deep knowledge of hotel pricing, accommodation options and outlets to apply Revenue Management strategy effectively.</li><li>Strong teamwork: cooperate across departments to ensure fluent communication and operational effectiveness.</li><li>Guide and support guests from enquiry to arrival, delivering a personalised and memorable pre-arrival experience.</li></ul>Our Commitment To You<ul><li>Learning &amp; Development: Tailored programmes to support your career progression.</li><li>MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.</li><li>Health &amp; Wellness: Benefits and wellbeing programmes to support work–life balance.</li><li>Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.</li></ul>We’re Fans. Are you?

Barman

Descripción del empleo

Requisitos

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