Descripción del empleo
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: Provide first contact resolutions to customer queries Offer specialized customer support through written and phone communication Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback Benefits. Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!
Requisitos
To succeed in the role, you will need to have: Native or proficient level of Italian (C2) (mandatory) Advanced level of English (at least C1) both verbal and written (mandatory) Computer literate A motivated and enthusiastic personality Self-organized, planning and prioritization skills Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to demonstrate confidence when imparting information or dealing with troubled callers Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Porto, Portugal
Sobre la empresa
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.