Groups & Events Manager ME London

Your role

• Lead, coach and develop the Groups & Events team, setting clear objectives, supporting performance and identifying training needs.

• Oversee the journey of each confirmed group and event, from contract review and planning through to delivery, final billing and follow-up.

• Allocate bookings across the team and plan rotas to ensure appropriate coverage, while personally managing events alongside your leadership responsibilities.

• Develop business action plans, identify upselling opportunities and work with Sales and Food & Beverage to maximise revenue across accommodation, catering and event spaces.

• Contribute to departmental budgets and forecasts, review revenue and expenditure, and implement actions to improve financial performance.

• Monitor business on the books, conversion rates and revenue reporting, contributing insights to hotel business reviews.

• Ensure event orders and group summaries are accurate and distributed on time, leading operational briefings and pre-event meetings.

• Oversee contracts, deposits, payment schedules and final invoices, ensuring accuracy and effective credit monitoring.

• Build strong relationships with clients and external suppliers, lead site inspections and resolve concerns promptly.

• Uphold brand standards, promote sustainable event practices and ensure compliance with health and safety procedures.

About you

• At least two years’ experience in a similar Groups & Events management position.

• Strong knowledge of hotel operations and meetings, incentives, conferences and events (MICE).

• The ability to lead and inspire a team, with a supportive approach to coaching and development.

• Commercial and financial awareness, including experience with budgets, forecasting and departmental performance.

• Excellent organisational skills, attention to detail and the ability to manage competing priorities.

• Confident communication and relationship-building skills, with a passion for personalised service.

• A proactive approach to solving problems and identifying opportunities to improve both the client experience and business results.

• Confidence using hotel management, event management or customer experience systems.

• Advanced written and spoken English; additional languages would be an advantage.

• A university degree, preferably in Tourism, Hospitality, Marketing or a related subject.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days’ holiday, including 8 public holidays.

• Contributory pension scheme.

• Refer a Friend bonus: £500, subject to successful completion of six months’ probation.

• Discounted dental and health cover with HSF.

• Discounts with Meliá hotels worldwide, including friends and family discounts.

• Personal development: programmes to support your career from the start, with unlimited access to our online learning platform.

• Awards and recognition programmes: a culture of recognition and reward, including loyalty bonuses and referral incentives.

• Career growth: opportunities to progress across our international hotel network, subject to local right-to-work requirements.

• High street discounts through Perks at Work.

• Meals on duty.

• Payday Parties.