Operations Data Analyst

Descripción del empleo

At Big Mamma, we don’t just run restaurants we build experiences, teams, and sustainable businesses with soul. We’re now looking for an Operations Data Analyst to partner with our leadership team and help drive performance across our growing portfolio in the UK & Ireland. Reporting directly to the COO, you’ll be a key strategic partner for our General Managers across 9 sites, turning data into action and supporting smarter, more efficient operations without ever losing sight of the guest experience. Your Mission • Act as the strategic bridge between data, operations, and our General Managers • Monitor and analyse restaurant KPIs, from topline to bottom-line performance • Identify trends, inefficiencies, and opportunities to improve P&L results • Support cost control and budget construction in collaboration with Finance, HR, F&B, IT, and Maintenance • Help standardise and optimise operational processes across all restaurants • Lead and support key operational projects, including new restaurant openings • Drive the integration of technology to improve efficiency and guest experience • Ensure CSR and sustainability initiatives are implemented consistently across the region • Produce clear, impactful reports and quarterly performance reviews to support data-driven decisions About You • Strong experience in operations analysis, performance management, or business analytics (hospitality or multi-site environment preferred) • Confident working with P&L, KPIs, budgets, and cost structures • Highly analytical, structured, and solution-oriented • Comfortable working cross-functionally with Finance, HR, IT, and Operations teams • Able to influence and support senior stakeholders, including General Managers • Curious, proactive, and motivated to make a real impact • Passionate about improving processes while keeping the guest experience at the centre What Big Mamma Offers • A strategic role with real ownership and visibility across UK & Ireland • Full-time, permanent role. • Package: Based on experience • 28 days holiday, plus an extra day off on your birthday • Open Up – free, confidential mental health and wellness support. • Wagestream – access your wages between paydays. • Clear growth path within a fast-expanding hospitality group. • Mobility across UK & European Big Mamma venues At Big Mamma, passion matters as much as experience. If you love data, operations, and making things work better and you want to do it in a company with heart, ambition, and personality we’d love to hear from you. Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

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