Waiter

Descripción de la oferta

MAIN DUTIES AND RESPONSIBILITIES: 

 

To provide a courteous, professional, efficient and flexible service at all times, following ME Dubai Standards of Performance. 

 

To anticipate the guest needs and comply with the requests promptly. 

 

To provide genuine care and comfort to all the guests. 

 

To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned. 

 

To carry out any other reasonable duties and responsibilities as assigned. 

 

To undertake any reasonable tasks and secondary duties as assigned by the Manager and supervisor. 

 

To perform opening and closing procedures established for the place of work as assigned. 

 

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 

 

To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures. 

 

To ensure that the place of work and surrounding area is kept clean and organized at all times. 

 

To handle guest enquiries in a courteous and efficient manner. 

 

Feedback received from the guest should be communicated to the line manager / Supervisor ASAP. 

 

To establish a rapport with guests maintaining good customer relationship. 

 

To monitor operating supplies and reduce spoilage and wastage. 

 

To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 

 

To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. 

 

To be able to assist manager in flyer drop offs and other marketing activities. 

 

To be able to perform with uniformity and carry the standards of the outlet even for an outdoor activity that the hotel / restaurant is participating in. 

 

To be able to upsell as per managers’ request  

 

MANDATORY RESPONSIBILITIES: 

(These responsibilities are mandatory to all positions) 

 

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards. 

 

To provide friendly, courteous and professional service at all times. 

 

To maintain good working relationships with your colleagues and all other departments. 

 

To be aware of the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. 

 

To comply with UAE legislation as required. 

 

To respond to any changes in the department as dictated by the needs of the hotel. 

 

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. 

 

To attend training and meetings as and when required.

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