HOTEL MANAGER MELIÁ ZANZIBAR

Descripción de la oferta

We are looking a HOTEL MANAGER for our MELIÁ ZANZIBAR HOTEL

 

CANDIDATE PROFILE:

Along the General Manager, the role would be responsible for the planning, coordination, management, supervision and analysis of results from all Hotel Departments.

Direct and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow. Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.

Main functions include:

•  Providing direct support to the GM in designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals.

• Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotel brand.

• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.

• Identify the deviations reasons/causes to resolve.

• Participate with the GM on the budget development, monthly tracking actions to improve identified areas.

• Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties. 

• Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.

• Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.

• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.

• In coordination with the GM participate in setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department. 

• Participate in union meetings and assist with union related issues / tasks. 

• Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.

• Assist with daily briefings and lead meetings when the General Manager is unavailable. 

• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.

• Ensure the proper level of security measures are taken for both guest and team members.

• Analyze, investigate and inform to the GM about customer service complaints received.

• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.

• Assume the responsibilities and decision making of the hotel operation in the absence of the General Manager.

• Ensure all departmental areas complies with Health and Safety regulations.

REQUIREMENTS:

• A minimum of two (2) years of experience in a Hotel Manager/Resident Manager or similar position.

• 360 degrees of Hotel Operations knowledge.

• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)

• Functional knowledge of all department operations. 

• Able to reside in Zanzibar

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