Room Division Manager - Melia Durres

Descripción del empleo

About Meliá Durrës Located along the stunning Albanian coastline, Meliá Durrës is a modern, resort‑style hotel designed to offer unforgettable experiences through exceptional service, Mediterranean warmth, and a passion for hospitality. As part of Meliá Hotels International, one of the world’s leading hotel groups, we combine global standards with local charm to deliver excellence in every guest interaction. Job Mission The Room Division Manager ensures the smooth, efficient, and guest‑centric operation of the hotel’s Front Office, Housekeeping, Guest Experience, and related areas. This role is responsible for maintaining high service standards, optimizing room revenue, ensuring brand compliance, and creating a seamless experience throughout the guest journey. By leading teams, managing daily hotel operations, and ensuring departmental synergies, the Room Division Manager plays a key role in the overall success, profitability, and reputation of Meliá Durrës. What You Will Do 1. Front Office Leadership & Guest Experience • Oversee daily Front Office operations to ensure efficient check‑in, check‑out, and guest service processes. • Implement service standards in line with Meliá brand guidelines. • Resolve guest concerns with professionalism and a service‑recovery mindset. 2. Housekeeping Management • Supervise housekeeping operations to ensure cleanliness, room readiness, and brand compliance. • Coordinate with the Front Office to optimize room assignment and turnaround times. 3. Revenue & Inventory Optimization • Oversee room inventory and availability, aligning daily decisions with the General Manager to achieve the best possible occupancy and revenue performance. • Support upselling strategy and contribute to maximizing occupancy and ADR. 4. Team Leadership, Training & Development • Lead, motivate, and develop Front Office and Housekeeping teams. • Schedule staffing levels aligned with business needs and budget guidelines. • Foster a culture of service excellence and continuous improvement. 5. Operational Excellence & Quality Assurance • Conduct regular inspections across rooms and public areas. • Ensure compliance with brand standards, service protocols, and safety regulations. • Analyze operational KPIs and implement improvements. 6. Cross‑Department Coordination • Collaborate with Maintenance, F&B, Finance, and other departments to ensure smooth operations. • Participate in management meetings and contribute to the hotel’s strategic planning. What We’re Looking For • Proven experience (5+ years) in Rooms Division or Front Office leadership roles within the hotel industry. • Experience in upscale or resort‑style properties is an advantage. • Strong understanding of hospitality operations, guest experience, and room revenue management. • Excellent leadership, communication, and team‑motivation skills. • Strong problem‑solving abilities and a guest‑first mindset. • Solid organizational skills and ability to handle operations in a fast‑paced environment. • Proficiency with PMS systems (e.g., Opera, Meliá systems) and Microsoft Office Suite. • Fluency in English; additional languages are a plus. • Service‑oriented with a passion for hospitality. • Empathetic, approachable, and able to manage diverse teams. • Detail‑oriented, proactive, and committed to delivering excellence. • Adaptable and capable of working under pressure.

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