Information Technology Manager

Descripción del empleo

• Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. • Provide a high level of IT support services to guests and staff as well as 24 hour coverage for the computer systems, either on site or remotely, depending on business needs. • Preform configuration/installation and troubleshooting of workstation hardware and software, including laptops, tablets, printers and mobile devices. • Responsible for desktop imaging and configuration of Server and Workstations and backup systems. • Network administration, PC and network trouble shooting, network switch management, Mail Server management, operating system and application software upgrading. • Prioritization of multiple projects and demands on a weekly, daily and hourly basis. • Anti-virus and firewall management, hardware configuration and troubleshooting • Hotel specific application maintenance and administration and installation of Ethernet cabling. • Communicate both verbally and in writing to provide clear direction to staff. • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. • Acts as Manager on Duty as required. • Complete projects and other tasks as assigned. REQUIREMENTS: • An Associate’s, Bachelor’s degree or technical institute’s degree/certificate in information Technology, information systems, of related technology field. • 2+ year’s Help Desk, Desktop support experience required; previous hospitality information technology experience desired. • Proficient knowledge of Microsoft operating systems and applications. • Knowledge of and experience working with security management systems. • Understanding of advance desktop infrastructure, commonly used concepts and practices. • Knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x). • Must be legally authorized to work in the United States. • Must be numbers-oriented, computer-literate including written communication, spreadsheet formulation and online order-entry and computer systems. • Knowledge of Opera (PMS), MICROS (POS), and HotSOS preferred. • Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format. • Deal with the general public, customers, associates, and government officials with tact and courtesy. • Ability to read and interpret business records and statistical reports. • Ability to use mathematical skills to interpret financial information and prepare budgets. • Interpret established policies and understand the government regulations pertaining to the business. • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions. • See differences in widths and lengths of lines such as those on graphs. • Must be able to change activity frequently and cope with interruptions. • Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays depending on business demands. • Also must be available to be on-call after working hours

Requisitos