Descripción del empleo
Job Summary Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions • Support the Guest Services team in maintaining and improving the quality of the guest experience. • Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff. • Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests. • Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction. • Assist in maintaining the cleanliness and organization of assigned work areas. • Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources. • Follow departmental policies and procedures in accordance with hotel standards. • Support in ensuring the lobby area remains attended and welcoming at all times. • Help protect guests’ belongings and hotel property by following security guidelines. • Assist in keeping accurate records of guest room keys issued to bell staff. • Participate in on-the-job learning and training sessions to understand hotel operations and service standards. • Respond to guest requests accurately, promptly, and courteously. • Observe and anticipate guests’ needs, responding proactively under supervision. • Help record relevant information in the daily logbook. • Assist in transporting guest luggage upon arrival, during room changes, and at departure. • Learn to correctly label, store, and retrieve luggage from the storage area. • Observe and assist in explaining hotel fire and safety procedures to guests. • Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry. • Remain attentive and professional at the assigned station, maintaining proper posture and presentation. Other Duties: • Support and asisst the Front office team. • Foster positive working relationships with other departments. • Maintain and improve the quality of all public areas.
Requisitos
• Education: Currently studying hospitality management. • Experience: Prior working experience in a hotel or restaurant is valuable. • Communication: Must be fluent in English and Spanish. • Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative. • Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona)
Ubicación de la vacante
Sobre la empresa
Este estiloso hotel en Barcelona cuenta con 259 habitaciones y suites impecables,salas de reuniones y eventos cuidadosamente diseñadas, el restaurante de fama mundial Nobu, y Kozara – nuestro bar de cócteles y platillos en la planta lobby – además de vistas panorámicas de la cuidad y el mar. Resguardado de la parte más bulliciosa de Barcelona, el hotel de lujo se encuentra en el fascinante barrio del Eixample un lugar genuino, perfecto para sentir la autenticidad de la capital catalana. Su localización es única. Está muy cerca de la Plaza España, del recinto ferial de Barcelona FIRA y a pocos pasos de la estación de tren de cercanías y de alta velocidad de Sants. Otras zonas de fácil acceso desde el hotel son la zona Olímpica de Montjuic, la terminal de cruceros y el aeropuerto internacional de Barcelona-El Prat. La mayoría de los lugares de interés de la ciudad están a 10 minutos en coche o transporte público. Su decoración, con materiales naturales y orgánicos, se fusionan con la sutil artesanía japonesa para crear un retiro relajante y urbano capaz de capturar el carácter colorido y vibrante de la ciudad de Barcelona. Alojarse en el Nobu Hotel Barcelona es elegir una experiencia única entre todos los hoteles de diseño de la ciudad.
