Front Office Supervisor - Brand-new 5* Hotel

Job Description

Gran Marbella Resort is where refined pleasures meet the slow pace of Andalusian life, offering an experience of understated luxury, one that whispers rather than shouts. Time slows down intentionally, allowing deep connections with the region’s rich heritage.

Nestled along the serene shores of Playa del Real de Zaragoza, one of Marbella’s most tranquil beaches, Gran Marbella Resort & Beach Club provides an unparalleled retreat. The resort features 125 rooms, 10 exclusive suites, six pools and three meeting rooms.

Guests enjoy exceptional culinary offerings at the resort’s main restaurant and three bars, as well as the iconic Amù Beach Club with its infinity pool and seafront dining. The exclusive Spa and Fitness Centre provide wellness and relaxation with panoramic sea views, making Gran Marbella Resort a true sanctuary of luxury and authenticity.

We are looking for a Front Office to ensure the smooth daily operations of the hotel’s front desk, supervising the reception team and delivering an exceptional guest service experience in line with the resort’s standards. The role is key in creating memorable first and last impressions for our guests.

Key Responsibilities:

• Supervise daily front desk operations, including check-ins, check-outs, room assignments, and guest inquiries.

• Lead and support the reception and concierge teams, ensuring adherence to service protocols and quality standards.

• Handle guest complaints and special requests with efficiency, empathy, and professionalism.

• Oversee billing procedures, cash handling, and ensure accurate reporting and shift audits.

• Assist in onboarding, training, and performance evaluation of front desk staff.

• Coordinate effectively with other departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences.

• Ensure compliance with internal procedures and applicable regulations (e.g., data protection, health and safety).

• Propose operational improvements to enhance service quality and team efficiency.

• Act as Front Office Manager in their absence.

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