IT Technician - Melia Durres

Job Description

About Meliá Durres
Located on the stunning Albanian coastline, Meliá Durres is a beacon of Mediterranean elegance and hospitality. As part of Meliá Hotels International, we are committed to delivering exceptional guest experiences through innovation, sustainability, and a passionate team. Join us and be part of a global family that values people, purpose, and progress.

Mission

As an IT Technician, your mission is to ensure the smooth operation of all hotel technology systems, supporting both guest-facing and internal services. Your role is vital in maintaining the digital infrastructure that powers our guest experience, from check-in systems to Wi-Fi networks, ensuring reliability, security, and efficiency across all departments.

What You Will Do

1. System Maintenance & Support

   • Monitor and maintain hotel IT systems, including servers, networks, and workstations.
   • Provide first-line support to staff for hardware and software issues.

2. Guest Technology Assistance

   • Support guests with connectivity issues and ensure seamless access to digital services.
   • Maintain and troubleshoot in-room technology and entertainment systems.

3. Network & Security Management

   • Ensure secure and stable internet and intranet connections.
   • Implement cybersecurity protocols and monitor for potential threats.

4. Software & Hardware Management

   • Install, configure, and update software and hardware as needed.
   • Manage inventory of IT equipment and coordinate repairs or replacements.

5. Collaboration with External Providers

   • Liaise with third-party vendors for system upgrades, maintenance, and troubleshooting.
   • Ensure service level agreements (SLAs) are met.

6. Documentation & Reporting

   • Maintain accurate records of IT incidents, resolutions, and system changes.
   • Provide regular reports to the IT Manager and contribute to continuous improvement.

What We Are Looking For

• Proven experience in IT support, preferably in the hospitality industry.
• Strong knowledge of Windows and network systems (LAN/WAN, Wi-Fi, firewalls).
• Familiarity with hotel management systems (PMS, POS, IPTV, etc.) is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and under pressure.
• A proactive, service-oriented mindset and a collaborative spirit.
• Fluency in English; knowledge of Albanian or Spanish is a plus.

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