Hostel Front Office Manager - BRUSSELS

Job Description

We are looking for a great new team member to join our team as a Front Office Manager. You are responsible for every aspect of LATROUPE’s operation together with the General Manager.

As a Front Office Manager, you will be responsible for the day-to-day activities of the property and is accountable for maintaining and improving the currently strong financial and operational performance and profitability. With a strong focus on providing the best return on investment, the Front Office Manager will never lose sight of what sets LATROUPE apart: Its strong employee morale, positive work environment and optimistic, can-do attitude. The Front Office Manager will be expected to take ownership of the business within the General Manager as a business partner, to be creative, and to implement new ideas in relation to food & beverage offerings, menus, special events, entertainment, and other activities

You work together with the General Manager to ensure smooth day-to-day operations
- Holding with the General Manager full P&L responsibility with a focus on performance, revenue generation and cost optimization.
- You are in contact with in- and external suppliers and oversee daily stock and cost control as well as monthly reporting
- You will take care of the recruitment and be able to build, and retain talent; put in place (and promote) a belief system that is adhered to and supported by all the hotel’s staff.
- Developing, mentoring, and training employees and providing hands-on leadership to all departments
- Monitoring and coordinating the various departments to increase revenue and ensure smooth operations
- Growing LATROUPE brand and culture to continue the unique value offering to become a "place to be" in the city
-Maintaining a high profile with guests and ensuring ultimate guest satisfaction and financial success
- Establishing accountability for self and others. Identifying primary issues and/or problems and resolving them quickly and effectively, taking ownership of decisions and strategic plans
- Developing and maintaining good relationships with the local community

Experienced within a front office hostel environment
Experienced working with Mews Property Management System then other hospitality systems (Channel Manager, CRM, RMS etc.)
Flexible with regards to shifts available per week (mixture of morning and evening shifts)
You’re fluent in English (reading, writing and speaking) and have a good knowledge of French. Other languages as Spanish

---