Operations Associate Lisbon

GuestReady

Lisboa, Lisboa, Portugal

05/05/25

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Job Description

About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handles every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

About the role:
The Operations Associate role is ideal for someone with strong customer relationship skills who is eager to gain hands-on experience within a well-established and fast-growing company in Lisbon. This is a unique opportunity to join a dynamic team, contribute meaningfully to our growth, and further develop your own skills and career. You'll be part of a high-impact environment where your work (office-based in Lisbon) makes a real difference, both for the company and for your personal development.

Benefits:
- A vibrant working environment within a fast-growing, tightly-knit team
- Diverse and meaningful challenges that drive your personal and professional development every day
- Collaboration with multicultural colleagues and international teams across different markets
- A front-row seat in the fast-paced world of high-tech startups, with real opportunities to grow your career
- A flat hierarchy where your voice is heard and your ideas are welcomed
- Regular team buildings, offsites, and social events that foster strong connections and a sense of belonging

Requirements

Minimum Qualifications: Bachillerato/COU
Experience: 1 año
Professional Category: Empleado
Residence Permit: Provincia vacante
Essential language: English - Professional

Requirements:
We’re looking for a dedicated and adaptable professional who brings both passion and precision to their work. The ideal candidate will possess the following qualities:
- Fluent in Portuguese and English, both spoken and written
- Based in Lisbon, with full availability to work weekends and flexible shifts - This is a 100% on-site role based at our Lisbon office.”
- Industry Experience, Proven background in reception, tourism, or hospitality
- Composure Under Pressure. Remains calm and solution-oriented in fast-paced or high-pressure situations
- Problem-Solving Mindset. Thinks quickly on their feet and takes initiative to resolve issues effectively
- Guest-Centric Approach: Committed to delivering personalized experiences tailored to guest needs and satisfaction
- Team-Oriented: Thrives in diverse, cross-cultural teams and actively contributes to a positive team dynamic
- Organized & Efficient: Able to juggle multiple priorities while maintaining structure and focus
- Detail-Oriented: Holds a high standard for quality and takes pride in getting the little things right
- Growth Mindset: Eager to learn, grow within the role, and contribute to the team over the long term
- People Skills: Naturally builds rapport and fosters strong, lasting relationships
- Professionalism: Upholds the highest ethical standards and conducts themselves with integrity at all times

Responsibilities:
- Build genuine relationships with guests based on trust, respect, and exceptional service
- Act as a liaison between departments, supporting operational teams such as Maintenance and Housekeeping in their daily activities
- Take a holistic and balanced approach to problem-solving, ensuring guest and client satisfaction while being mindful of cost-effective resource use
- Oversee and manage reservations, guest communications, and support both Front Office and Back Office operations
- Coordinate daily operations using our Property Management System (PMS) and other internal platforms as essential tools for information sharing and communication