Job description
We are looking an HOTEL MANAGER for the Meliá Berlin hotel.Reporting to the DIRECTOR OF OPERATIONS (DO) of the area, the role would be responsible for the planning, coordination, management, supervision and analysis of results from all Hotel Departments.Manage and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow.Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.Main functions include:
• Providing direct support to the DO in designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals.
• Analyze with the DO, the Business Plan.
• Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotel brand.
• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
• Identify the deviations reasons/causes to resolve.
• Participate on the budget development, monthly tracking actions to improve identified areas.
• Assist with the analysis and participation in forecast meetings and Business Reviews.
• Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties.
• Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
• Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
• Participate in setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department.
• Participate in union meetings (if it is necessary) and assist with union related issues / tasks.
• Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
• Assist with daily briefings and lead meetings.
• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.
• Ensure the proper level of security measures are taken for both guest and team members.
• Analyze, investigate and actions plans about customer service complaints received.
• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
• Assume the responsibilities and decision making of the hotel operation.
• Ensure all departmental areas complies with Health and Safety regulations.
REQUIREMENTS:
• A minimum of two (2) years of experience in a Hotel Manager/Resident manager is a must.
• Experience in a City Hotel is preferably.
• Previous leadership within a Premium hotel is preferred.
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
• International experience is preferred.
• Functional knowledge of all department operations.
• Demonstrate ability of Human Resources Management & Talent Development.
• Knowledge of IT tools used in hotel management.
• Proficient in Microsoft Office.
• High geographical flexibility preferred.
• Able to reside in Berlin, Germany.
LANGUAGES:
• High level of English is mandatory and German is preferred.
