Job description
Mandarin Oriental, Barcelona is looking for a Hostess - fijo discontinuo to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, home to several historic modernist works and architectural gems by Gaudí.
About the job
Based at Mandarin Oriental, Barcelona within the Food & Beverage Department, the Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth and personalized dining experience from arrival to departure. The Hostess reports to the Restaurant Manager.
As Hostess, you will be responsible for the following duties:
• Welcoming guests in a warm, friendly, and professional manner.
• Managing reservations and coordinating table seating efficiently.
• Ensuring optimal guest flow and minimizing waiting times.
• Maintaining clear communication with the service and kitchen team.
• Personalizing guest experiences and handling special requests.
• Maintaining cleanliness and organization of the reception area.
As Hostess, we expect from you:
• Strong interpersonal and communication skills.
• Excellent grooming and presentation.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• A team player with a multicultural mindset.
• Strong focus on guest satisfaction, always remaining calm and courteous.
• Previous experience in a similar role, preferably in luxury hospitality.
• Fluency in English; additional languages are a plus.
We are looking for a guest-oriented person who is professional, approachable, and passionate about delivering exceptional service.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
MOstay. As a member of the #MOfamily, enjoy complimentary nights and attractive rates at our hotels worldwide.
Health & Colleague Wellness. Your wellbeing matters to us; we offer a variety of health benefits and wellness programmes.
Benefits:
• Staff canteen with weekly menu variety.
• Access to a learning platform and training opportunities.
• Uniform laundry service.
• Young, dynamic, and multicultural work environment.
• Complimentary stays and special staff rates.
• Coffee corner available at any time.
• Opportunity to be part of a globally recognized luxury brand.
• Team events, staff parties, and team-building activities.
• Career growth opportunities within the group.
• Free weekly physiotherapy sessions.
• Birthday day off.
Mandarin Oriental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
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