Job description
Company Description
Would you like to work for a company where hospitality is a work of heart and you can be all you are?
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.
At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world.
Job Description
Your role as a Team Leader with Accor Global Reservation Centre will provide you with the unique opportunity to build strong relationships while inspiring others to be their best and leading them to create exceptional luxury guest experiences.
Job Purpose:
To inspire a positive working environment through colleague engagement initiatives
Sense of belonging - working alongside a strong team who both supports and champions your success
Propose innovative solutions and ideas to enhance departmental results
Main Duties:
Reporting to the Director, Luxury Reservation Sales
Support your team in delivering an effortless luxury guest experience, maintaining the highest level of guest satisfaction for our brands all over the world
Support team members in identifying strengths and weaknesses and developing a plan for continuous improvements
Provide frequent coaching, guidance, and support to the Consultants/Sales Agents
Develop sales skills to assist your team in delivering world-class results
Monitor statistics in order to achieve maximum service and productivity levels
Collaborate with the team to identify and coordinate training efforts to improve performance, operational procedures, sales, and customer service abilities of team members
Facilitate Consultant with communication meetings, focus groups, and team building activities
Complete administrative tasks including Consultant & Sales Agent's performance records, sales statistics, attendance, and coaching plans
Building reporting in terms of performance and quality, collective and individual
Auditing the activity with Quality standards grid
Participating as a member of the Operations Committee in transversal projects
