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What will be your mission? He/she will be responsible for managing Commercial & Operational reports to deliver outstanding customer service, monitor the performance of group sales segments (MICE events, congresses) and the efficiency / operations for our contact centers which are key channels within the company.Will report to the VP Operational Excellence Analytics within the Business Intelligence Team.What will you do? Deliver a pull of existing reports that support the business in the group sales area and contact centers.Improve & develop the reports with new content adapted to business requirements.Support group segment sales and operational kpis for our contact centers.Collaborate with the rest of the Business Intelligence team to develop and improve our set of reports & tools.Develop and implement new procedures for managing quality of the reports of the area.Assure trustable information and set data validation procedures over the existing information.Support in the implantation of the Business Intelligence´s strategy of the companyWhat are we looking for? EXPERIENCE+1-year working with SQL (Big Query Google Cloud is a plus)+1-year managing reservations data for future estimations/forecast QUALIFICATIONSHigh school diploma (Engineering, Economics, Mathematics or similar)Master in data analytics, revenue management or Big Data is a plusFluent in both Spanish & English PREFERRED SKILLS Knowledge and comfortable with tools such as BigQuery, PowerBIKnowledge of programming languages: Python and/or RResults driven and attention for qualityData-oriented personalityAbility to spot and resolve problems efficientlyExcellent management and organizational skillsAbility to work on your own and as part of a teamExcellent leadership, interpersonal and communication skillsWhy choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:Worldwide experience – diversity of 150 different nationalities.Career development opportunities full of national and international challenges.Wide range of training programmes to enhance your skills.Wellbeing initiatives, including flexible working conditions.Team member recognition programmes, including Memorable Dates.Ability to make a difference through our sustainability programme and volunteering initiatives.Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Requirements

Residencia

Indifferent

Titulación mínima

No Qualifications

Experiencia

Not required

Report offer

About the company

Minor Hotels Europe & Americas

Madrid, Spain

+4 empleados

Hotel Chain

Website

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

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