Housekeeping Supervisor - ME Lisbon

Job description

ME Lisbon is a luxury hotel located in the heart of the city, renowned for its modern design, vibrant lifestyle, and excellent service. We create unique and memorable experiences for both business and leisure travelers, and we are now looking for someone eager to join this dynamic energy. Mission: Ensure seamless coordination between Housekeeping, Front Office and guests, supporting daily operations through strong administrative organization and guest-focused service, while upholding ME Lisbon’s luxury standards. What will you have to do? • Act as a liaison between Housekeeping, Front Office, and other departments to ensure smooth room operations. • Manage and follow up on guest requests, special requirements, and feedback related to rooms, ensuring timely resolution. • Provide administrative support to the Housekeeping department and supervision team (schedules, reports, documentation). • Support the Housekeeping supervision team in coordinating daily operational priorities and service recovery when needed.Monitor room readiness and service quality, following up on identified issues with supervisors and operational teams. • Contribute to continuous improvement initiatives within the Rooms Division, enhancing processes and guest experience. What are we looking for? • Minimum of 1 year of experience in Housekeeping, Rooms Division, Guest Service, or hotel operations. • Degree in Tourism, Hotel Management, or a related field (preferred). • Strong organizational and administrative skills, with high attention to detail. • Guest‑oriented mindset, with the ability to manage requests and feedback professionally. • Excellent communication skills and ability to work cross‑departmentally. • Fluency in Portuguese and English; additional languages are a plus. • Flexibility to work shifts, including weekends and holidays.

Requirements