Job description
ME Lisbon is a luxury lifestyle hotel located in the heart of the city, renowned for its contemporary design, vibrant energy, and exceptional service. We create unique and memorable experiences for our guests and we are looking for someone who shares this passion and is ready to be part of our dynamic environment. Mission: Support the seamless coordination of guest requests across Rooms Division, acting as a key link between guests and operational teams, ensuring a smooth, efficient, and elevated guest experience aligned with ME Lisbon’s luxury standards. What will you have to do? • Act as a central point of contact for guest requests related to Housekeeping, Maintenance, and Room Service. • Manage and follow up on requests with a strong sense of ownership, ensuring timely and detail‑oriented execution. • Coordinate closely with operational teams, ensuring clear communication and efficient delivery of services. • Maintain accurate tracking of requests, supporting daily organization and reporting. • Contribute to service recovery, ensuring issues are handled with professionalism and care. What are we looking for? • 1 to 2 years of experience in hospitality, ideally within Rooms Division or Guest Service. • Highly organized, detail‑oriented profile with strong administrative capabilities. • A proactive and hands‑on attitude, with the ability to anticipate needs and take initiative. • Guest‑centric mindset with excellent communication skills in Portuguese and English. • Ability to perform in a fast‑paced environment, managing multiple priorities with precision. • Positive energy, team spirit, and a genuine interest in creating memorable guest experiences.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.
