Front Office Shift Leader at Boeira Garden Hotel, Curio Collection by Hilton

Job Description

As a Front Office Shift Leader, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.


What will I be doing?

A Front Office Shift Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager and Supervisors with daily Front Office operations
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner


What are we looking for?

Front Office Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience within the hotel/leisure/retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following distinctions:

High IT proficiency (e.g., Opera)


What will it be like to work for Hilton?

Working at Hilton means being part of a world-leading hospitality company, united by a shared vision to create exceptional guest experiences every day—with passionate Team Members at the heart of it all.


For more information contact opobg_hr@hilton.com.

---