Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Escojas la historia que escojas, tú eres el protagonista·

En Meliá Hotels International, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces.

Estamos a tu lado para ayudarte a ir más allá de tus límites, para celebrar contigo cada victoria. Porque, juntos, protagonizamos nuestras propias historias. Más de 380 hoteles en más de cuarenta países demuestran el éxito de nuestra forma única de entender y vivir el tiempo libre. Con una unión perfecta de mente y corazón, continuamos construyendo un negocio exitoso que es un referente a nivel mundial.

Si tú eres una persona cálida, profesional, hospitalaria y creativa; Meliá es tu compañía. En Meliá, tu éxito es nuestro éxito.

Si eres un apasionado de los viajes, hablas alemán a nivel nativo o bilingüe y eres un comunicador nato ¡Te queremos en nuestro equipo!

En el Customer Service & Contact Center de Meliá Hotels International somos más de 24 nacionalidades, trabajando juntos para crear experiencias inolvidables para nuestros clientes. Trabajarás en un ambiente acogedor y dinámico, con retos diarios y aprendizaje permanente que te permitirá crecer como persona y desarrollar tu carrera profesional.

¿Cómo sabes si encajas en nuestro equipo?

Recibimos interacciones omnicanal (voz, chat, correo) de todos los países del mundo, así que es fundamental que hables español y alemán.

Encajas a la perfección si tienes don de gentes, eres comunicativo y alegre, sabes escuchar, eres empático y siempre dispuesto a ayudar a tus compañeros y a nuestros clientes, ofreciendo el servicio que mejor se adapte a sus necesidades.

"Porque las primeras impresiones cuentan y las siguientes tomas de contacto fidelizan".

¿Qué buscamos?


- Perfiles con español, alemán e inglés.

- Perfiles con español e inglés.


¿Dónde estamos?

Nuestro Customer Service & Contact Center tiene su oficina en el centro de Madrid (Guzmán el Bueno)

¿Qué ofrecemos?

Recibirás una formación remunerada para adquirir todos los conocimientos necesarios que te permitirán cumplir tus objetivos de calidad y venta. Como fruto de tu buen trabajo obtendrás incentivos sustanciales y tendrás la oportunidad de viajar y conocer nuestros hoteles de primera mano.

¿Quieres ser un creador de experiencias?

Anímate a conocernos, estamos deseando conocerte.https://adminb2b.turijobs.com/es-es/employer/postajob#

Agente de Reservas Customer Service & Contact Center Meliá Hotels International

<a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&amp;gclsrc=aw.ds&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAjwpOfHBhAxEiwAm1SwEm14Dwn-7oaA5Btq0uTNpbX_0RgU3oKdqdTz3_WSbMga5yYpjDSJORoCTFIQAvD_BwE" target="_self">ME Lisbon</a> is part of the prestigious Meliá Hotels International group. As a 5-star hotel, it blends luxury, contemporary design, and personalized experiences. Located in the heart of Lisbon, ME Lisbon stands out for its excellence in service, innovation, and attention to detail, offering guests truly unique and memorable moments. Mission: To support the Treasury department by ensuring the execution of Accounts Payable and Accounts Receivable activities in compliance with hotel management regulations, processes, and procedures. This role operates under the supervision of the Head of Treasury and contributes to the financial accuracy and operational efficiency of the hotel. What will you have to do? <ul style="text-align:justify"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Register and process all types of invoices, correctly applying taxes and following established procedures for each invoice type.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Validate employee expense reports and prepare payments when required.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Reconcile supplier balances and monthly statements, ensuring accuracy and timely resolution of discrepancies.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Prepare and record payment proposals and execute payments through banking platforms when applicable.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Support Accounts Receivable activities, including invoice registration and allocation of incoming payments.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Support hotel cash‑handling operations by reconciling front desk drops and investigating potential discrepancies.</div></li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt"><div>Maintain well‑organized documentation in compliance with audit and internal control standards.</div></li></ul> What are we looking for? <ul><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Minimum of 2 to 3 years of experience in accounting, accounts payable/receivable, or similar financial functions.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Strong knowledge of Primavera software (mandatory).</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Solid background in accounting and taxation, preferably within the hospitality sector or similar.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Fluency in Portuguese and English.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Strong attention to detail, organization, and ability to manage priorities effectively.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify"><div>Excellent communication skills and the ability to collaborate with different teams.</div></li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif"><div style="text-align:justify">Knowledge of SAP is a plus but not required; willingness to learn is essential.</div></li></ul>

Accountant - ME Lisbon

O <a href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google%7Cng%7Cc722967963757%7Cmp%7Ckme%20lisboa%7Cp%7Ct%7Cdc%7Ca177912500544%7Cg14800287042&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAjwz_bABhAGEiwAm-P8YQWUKlD2wQDsT-9pAdMZy6cx1nOw06qrxXJ9QDAzKVp999QKY792XxoCvtYQAvD_BwE&amp;gclsrc=aw.ds">ME Lisbon </a>é um hotel de luxo localizado no coração de Lisboa, integrado na prestigiada cadeia Meliá Hotels International. Reconhecido pelo seu design arrojado e serviço de excelência, o ME Lisbon oferece uma experiência única e sofisticada a viajantes de lazer e negócios. Missão: Como Técnico de Manutenção, serás responsável por garantir o bom funcionamento das instalações do hotel, através da realização de manutenções preventivas e corretivas. O teu papel será essencial para manter um ambiente seguro, eficiente e confortável para os nossos hóspedes e equipa. O que terás de fazer? <ul><li style="text-align:justify">Executar tarefas de manutenção: Realizar manutenções preventivas e corretivas em áreas como eletricidade, canalização, carpintaria, AVAC, entre outras.</li><li style="text-align:justify">Assegurar conformidade: Garantir que todas as instalações cumprem os requisitos técnicos e legais.</li><li style="text-align:justify">Coordenar serviços externos: Supervisionar e apoiar prestadores de serviços de manutenção sempre que necessário.</li><li style="text-align:justify">Utilizar ferramentas digitais: Registar e gerir ordens de serviço através da plataforma digital de manutenção (GMAO).</li><li style="text-align:justify">Colaborar com outros departamentos: Trabalhar em estreita colaboração com outras equipas para garantir um ambiente funcional e seguro para hóspedes e colaboradores.</li></ul> O que procuramos? <ul><li style="text-align:justify">Formação: Curso técnico ou superior em Engenharia, Construção Civil ou áreas relacionadas.</li><li style="text-align:justify">Experiência: Mínimo de 1 ano em funções semelhantes.</li><li style="text-align:justify">Idiomas: Português (obrigatório); Inglês (valorizado).</li><li style="text-align:justify">Competências:<ul><li>Preferência por candidatos com especialização em eletricidade ou sistemas AVAC.</li><li>Capacidade de trabalho em equipa.</li><li>Foco na manutenção preventiva e otimização de recursos.</li><li>Proatividade, atenção ao detalhe, sentido de responsabilidade e orientação para o cliente.</li></ul></li></ul>

Técnico de Manutenção - ME Lisbon

<a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|nx|c|m|k|p|t|dc|a|g22286793110&amp;gclsrc=aw.ds&amp;&amp;esl-k=sem-google|nx|c|m|k|p|t|dc|a22286793110|g22286793110&amp;gad_source=1&amp;gad_campaignid=22286862428&amp;gclid=CjwKCAiAlfvIBhA6EiwAcErpyRrdbenToMwQQOsGogtB7FH0aud5mJS2vlVYttsk0Z5NGjy4bnN9SBoCyrwQAvD_BwE" target="_self">ME Lisbon</a>, located in the vibrant heart of the city, is Portugal’s first luxury lifestyle hotel. We combine contemporary design, urban energy, and outstanding service to create moments that stay with our guests—and inspire our team every day.  Mission: As Assistant Maintenance Manager, you will support the Maintenance Manager in ensuring the hotel’s facilities, equipment, and technical operations run smoothly, maintaining the highest standards of comfort, safety, and luxury. What will you have to do?  <ul style="text-align:justify"><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Assist in planning and supervising daily maintenance operations across the hotel.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Support preventive and corrective maintenance for guest rooms, public spaces, and back-of-house areas.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Help monitor and maintain building systems: HVAC, plumbing, electrical, and mechanical equipment.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Coordinate with external contractors and suppliers for timely and high-quality service.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Maintain records of maintenance activities, schedules, and inventories.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Ensure compliance with health, safety, and environmental standards while supporting continuous improvement initiatives.</li></ul> What  are we looking for? <ul><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">At least 3 years of experience in hotel maintenance or a similar technical role.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">Strong technical knowledge in electrical, plumbing, HVAC, or mechanical systems.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">Ability to read technical drawings, plans, and manuals.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">Excellent organizational, planning, and problem-solving skills.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">Proactive, hands-on approach with attention to detail and high-quality standards.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:justify">Proficiency in English and Portuguese; additional languages are a plus.</li></ul>

Assistant Engineering Manager - ME Lisbon

<a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&amp;gclsrc=aw.ds&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=EAIaIQobChMI95qw4vXEkQMV-wQGAB0N9DSCEAAYASAAEgKDyfD_BwE" target="_self">ME Lisbon</a> is a luxury hotel located in the heart of the city, renowned for its modern design, vibrant lifestyle, and excellent service. We create unique and memorable experiences for both business and leisure travelers, and we are now looking for someone eager to join this dynamic energy. Mission: As Housekeeping Supervisor, you will ensure that cleanliness, presentation, and comfort across the hotel meet ME Lisbon’s highest luxury standards. You will lead by example, supporting your team and guaranteeing an exceptional environment for both guests and colleagues. What will you have to do? <ul style="text-align:justify"><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Plan, organize, and supervise daily housekeeping operations to ensure efficiency and excellence.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Coordinate and lead the housekeeping team, promoting motivation, accountability, and high performance.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Ensure rooms and public areas meet cleanliness, hygiene, and presentation standards at all times.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Conduct regular inspections and address any quality issues promptly.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Manage guest requests and feedback professionally, ensuring timely resolution.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Ensure compliance with health, safety, and hygiene regulations.</li><li style="font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Collaborate closely with Front Office and other departments to optimize the guest experience.</li></ul> What are we looking for? <ul><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Minimum 2 years of experience in a supervisory role within Housekeeping, preferably in luxury hospitality.</li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Strong leadership skills with a keen eye for detail and quality.</li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Proficiency in Portuguese and English; additional languages are a plus.</li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Solid knowledge of cleaning standards, procedures, and hygiene regulations.</li><li style="text-align:justify;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Ability to work flexible schedules, including weekends and holidays.</li></ul>

Floor Supervisor - ME Lisbon

<a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&amp;gclsrc=aw.ds&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=CjwKCAiA55rJBhByEiwAFkY1QOwOmrtmM5GLhH8oFybWFO0ekgy6aXjrjZmg_JoVuQRZeb3MUO3LHhoC86EQAvD_BwE" target="_self">ME Lisbon,</a> the first luxury lifestyle hotel in Portugal, sits in the vibrant heart of the city, where innovation meets urban culture and service becomes an art form. At ME, every detail is intentional. Every moment is curated. And every team member is part of something bigger, a collective commitment to creating truly unforgettable experiences.   Mission: As Head Concierge, you are the architect of guest journeys. A visionary who designs and delivers destination-led experiences that surprise, inspire, and elevate every stay. A true ambassador of Lisbon, a connector of people and places, and a leader who empowers the team to achieve excellence.   <h3 style="text-align:justify">What will you do? </h3> <ul style="text-align:justify"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Lead and elevate all Concierge operations, ensuring flawless execution and a service culture that sets new standards.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Inspire, mentor, and coordinate the Concierge team, fostering anticipation of guest needs and genuine personalised care.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Curate one-of-a-kind experiences, crafted around individual guest profiles, passions, and lifestyles.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Manage guest requests integrating upselling and cross-selling opportunities to enhance both guest satisfaction and hotel revenue.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Handle guest incidents ensuring quick, elegant, and guest-centric resolutions.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Champion operational excellence, aligning the team with quality, brand standards, and satisfaction goals, and developing improvement plans when needed.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Explore trends and forge partnerships, introducing fresh, innovative, and exclusive experiences that keep ME Lisbon at the forefront of the luxury lifestyle segment.</li></ul>  <h3 style="text-align:justify">What are we looking for?</h3> <ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">2–3 years of experience in a similar position within luxury hospitality.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Les Clefs d’Or membership (highly valued and a strong differentiator).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Fluency in Portuguese and English (additional languages are a plus).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Exceptional knowledge of Lisbon, its culture, hidden gems, and premium offerings.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Experience with Opera Cloud (a plus).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Strong leadership, confident decision-making, and a natural talent for connecting with people.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray;text-align:justify">Someone who lives and breathes luxury lifestyle hospitality, who is curious, culturally aware, and passionate about creating remarkable moments.</li></ul>

Head Concierge - ME Lisbon

Located in the heart of Lisbon, <a title="" href="https://www.melia.com/pt/hoteis/portugal/lisboa/me-lisbon?esl-k=sem-google|ng|c722967963757|mp|kme%20lisboa|p|t|dc|a177912500544|g14800287042&amp;gclsrc=aw.ds&amp;&amp;gad_source=1&amp;gad_campaignid=14800287042&amp;gclid=EAIaIQobChMIz4WK_d3CkQMVhnpBAh3IkCUkEAAYASAAEgL3yvD_BwE" target="_self">ME Lisbon</a> is a luxury hotel known for its modern design, vibrant energy, and exceptional service. We create unique experiences for both business and leisure travelers, and now we’re looking for a strong leader to elevate our dining experience. Mission: As a Head Waiter, you will lead by example on the restaurant floor, ensuring service excellence at every moment. You will coordinate the service team, uphold ME Lisbon’s high-quality standards, and deliver personalized guest experiences that consistently exceed expectations. What will you do? <ul style="text-align:justify"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Lead, motivate, and support the service team during daily operations.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Ensure memorable guest experiences by anticipating needs and delivering attentive, refined service.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Coordinate table service, manage reservations flow, and oversee service timing and quality.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Handle guest requests, feedback, and complaints with professionalism and a solutions-oriented mindset.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Support training and onboarding of new team members, ensuring brand and service standards are met.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Ensure full compliance with health, safety, and hygiene regulations.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt">Communicate operational feedback and improvement opportunities to management.</li></ul> What are we looking for? <ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;text-align:justify">Minimum 2 to 3 years of experience as a Waiter, preferably in the luxury sector.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;text-align:justify">Strong leadership skills with a hands-on and service-driven approach.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;text-align:justify">Passion for quality, guest satisfaction, and team development.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;text-align:justify">Fluent in Portuguese and English; additional languages are a plus.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;text-align:justify">Solid knowledge of F&amp;B service, food handling, hygiene, and food safety.</li></ul>

Head Waiter - ME Lisbon

<a href="https://www.melia.com/en/brands/luxury/me">ME Lisbon</a> is a luxury‑lifestyle hotel located in the heart of the city, known for its contemporary design, vibrant energy, and highly personalized service. A destination that delivers unique experiences to both business and leisure travelers, always with the unmistakable ME signature. Mission: As a Host/Hostess, you will be the first point of contact for our guests, embodying the ME spirit through a warm, stylish, and personalized welcome. Your mission is to ensure an impeccable experience from the very beginning, upholding the highest standards of presentation, courtesy, and excellence. What You Will Do? <ul style="text-align:justify"><li style="text-align:justify;font-size:14.0pt"><div>Deliver a personalized guest experience, anticipating needs and exceeding expectations.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Consistently provide a warm, elegant, and professional welcome and farewell to all guests.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Escort guests to their tables, ensuring maximum comfort in coordination with the area manager or service team.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Present menus, support drink orders (depending on the outlet), and ensure full compliance with service procedures and quality standards.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Manage telephone reservations, accurately recording guest details: name, booking time, number of guests, accommodation information, and contact details.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Execute all tasks and instructions assigned by your supervisor with precision and attention to detail.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Ensure strict compliance with health, hygiene, and safety regulations.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Communicate relevant guest feedback to the management team to support continuous improvement.</div></li></ul> What We Are Looking For? <ul><li style="text-align:justify;font-size:14.0pt"><div>1 to 2 years of experience in a similar role.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Strong quality and customer‑service orientation.</div></li><li style="text-align:justify;font-size:14.0pt"><div>High level of Portuguese and English.</div></li><li style="text-align:justify;font-size:14.0pt"><div>Solid knowledge of F&amp;B service, food handling, hygiene, and safety standards.</div></li><li style="text-align:justify;font-size:14.0pt"><div style="text-align:justify">The ME attitude: energy, sophistication, presence, and a genuine passion for creating memorable guest experiences.</div></li></ul>

Host/Hostess - ME Lisbon

<a href="https://www.melia.com/en/brands/luxury/me">ME Lisbon</a> is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction. What You Will Do <ul><li style="text-align:justify">Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.</li><li style="text-align:justify">Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</li><li style="text-align:justify">Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.</li><li style="text-align:justify">Manage customer incidents, following the established protocols.</li><li style="text-align:justify">Comply with the attributes, standards and manuals applicable to their department.</li><li style="text-align:justify">Efficiently use the different departmental management tools necessary for the daily control of operating procedures.</li><li style="text-align:justify">Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.</li><li style="text-align:justify">Verify material orders following the set product guidelines, for better optimisation of economic resources.</li></ul>   What We Are Looking For <ul><li style="text-align:justify">Minimum 1 year of experience in the role.</li><li style="text-align:justify">High level of Portuguese and advanced English</li><li style="text-align:justify">Hospitality degree.</li><li style="text-align:justify">Quality and customer service oriented.</li></ul>

Guest Service Line Agent - ME Lisbon

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