El hotel Mandarin Oriental de Barcelona está ubicado en una zona de lujo, en el famoso Passeig de Gràcia, cerca de la Casa Batlló de Gaudí, con su increíble fachada. Nuestro nuevo hotel se encuentra en un elegante edificio de mediados del siglo XX, que presenta un interior de estilo contemporáneo diseñado por la española Patricia Urquiola.

A brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona&#39;s Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...Regarding the hotel&#39;s gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the Reservations department as Reservations Agent. What will be the main functions you will perform in your position?Data input into the PMS system in the correct format as set in the PMS Operational manual.• Ensure that communication with other departments, Finance, Sales, Concierge, Housekeeping, Front Desk, F&amp;B and any other concerned department is maintained with information which pertains to them.• Handle all guest enquiries and rooms reservations and relative communication (written, phone) in an engaging, professional and timely manner• Leverage reservation system and reply email according to the hotel standards, policies, and procedures• Maximize room capacity in smooth service flow to achieve the financial targets• Perform other administrative tasks• Navigate multiple web-based systems to manage various sources of bookings• Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management• Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience • Inspire loyalty through personalized and efficient service driven by guest&#39;s needsRequirements:Previous experience in a luxury HotelAble to communicate written and spoken Spanish and English.Excellent overall communication skills.Able to multi-task.Strong desire to provide excellent guest service.Flexible schedules and hours, willingness to work on weekends &amp; holidays is required. What kind of talent are we looking for this position?- We are looking for a person with good customer orientation.- To be used to work in a team and like to learn from multiculturalism.- The person who joins us must be committed and professional.- We are looking for someone who is responsible and reliable. What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?- We have a Canteen with a different menu every week, so you can eat during your work shift.- We have a learning platform where you can be trained in the courses you are interested in.- Our laundry team will provide you with a clean and ironed uniform whenever you need it.- Our working environment at the hotel is young, fun and multicultural.- Complimentary stays and special staff rates.- You can have a tea or coffee whenever you want in our Coffee corner.- Be part of a company with worldwide recognition.- Join a team with a passion for service and luxury.- You will have at your disposal an electric kick scooter &amp; bike parking.- We organize staff parties and team buildings throughout the year.- We offer options for growth and / or projection within the group.- We offer free weekly physiotherapy sessions, so you can relax.  Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

Reservations Agent - SICK LEAVE

Mandarin Oriental, Barcelona is looking for an Accounts Payable Clerk to join our Finance team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona&#39;s Paseo de Gracia, surrounded by iconic modernist architecture and the vibrant cultural life of the city.About the jobBased at Mandarin Oriental, Barcelona, within the Finance Department, the Accounts Payable Clerk is responsible for ensuring the accurate and timely processing of supplier invoices, maintaining strong internal controls, and supporting the Finance team in month-end and year-end activities. The role reports to the Finance Manager.Duties and ResponsibilitiesAs Accounts Payable Clerk, you will be responsible for the following duties:<ul><li>To be fully aware of and operate accurately within the hotel’s system for receiving and processing supplier invoices.</li><li>To assist in providing relevant month-end and year-end financial information within required deadlines.</li><li>To deal efficiently and professionally with all telephone and written queries to and from suppliers.</li><li>To provide a cooperative and supportive service to all departments within the hotel.</li><li>To undertake monthly supplier statement reconciliations.</li><li>To ensure that all supplier payments are supported by complete and accurate documentation, including purchase orders, delivery notes and appropriate departmental authorisation.</li><li>To maintain a tidy, efficient and well-organised filing system for invoices, payments and financial reports.</li><li>To ensure that accurate records and logs of all invoices are maintained and kept up to date.</li><li>To comply with the Company’s Policies and Procedures related to Accounts Payable processing, ensuring adherence to local legislation, tax requirements and record retention standards.</li><li>To be responsible for the daily opening, franking and distribution of internal and external mail for the Accounts department.</li><li>To work at all times in a safe, organised and detail-oriented manner.</li></ul>RequirementsAs Accounts Payable Clerk, we expect from you:<ul><li>A degree in Finance or related field.</li><li>Previous finance experience in luxury hotel properties.</li><li>Advanced Excel knowledge.</li><li>Strong communication skills, both spoken and written in Spanish and English.</li><li>High level of attention to detail and accuracy.</li><li>Ability to work in a structured, safe and organised manner.</li><li>A proactive, collaborative and service-oriented mindset.</li></ul>Our commitment to youLearning &amp; Development Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay As a member of the #MOfamily, you can enjoy complimentary nights and attractive rates across Mandarin Oriental properties worldwide.Health &amp; Colleague Wellness Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.Benefits<ul><li>Staff canteen with varied weekly menus.</li><li>Learning platform with access to professional training courses.</li><li>Clean and pressed uniforms provided by our laundry team.</li><li>Young, dynamic and multicultural working environment.</li><li>Complimentary stays and special staff rates.</li><li>Coffee corner available throughout the day.</li><li>Electric kick scooter and bike parking facilities.</li><li>Staff parties and team-building activities throughout the year.</li><li>Career growth and development opportunities within the Group.</li><li>Free weekly physiotherapy sessions.</li><li>Your birthday off to celebrate your way.</li></ul>Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.We’re Fans. Are you?

Waiter/tress

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Reservations Agent - SICK LEAVE

Account Payable

Waiter/tress