Job description
What will be your mission? As Duty Manager, you will act as a hotel ambassador and will be responsible for maximizing the experience and satisfaction of the hotel guests. What will you do? • Responsible for taking care of our guests and team members by coordinating all hotel operations. • Main point of contact for any guest complaint. • Main point of contact for events and groups in the hotel. • In charge of daily operations when the Management Team is not in the hotel. • Ensure that all team members are up to date with the current knowledge of all the hotel products and services. • Monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible. • In charge of directing all colleagues and guests in the hotel in case of an emergency. What are we looking for? • College degree in hotel management or related field. • Previous experience in Front Office. • Strong communication skills. • Familiar with Front Office Systems. • Fluent in English both verbal and written.
Requirements
About the company
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.