Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Spanish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the happy city of Porto? So we have the perfect opportunity for you! Your future project: join our Spanish Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. As a customer service specialist in this project, your daily responsibilities will include: Manage hosts and guests queries Being able to present the best available solutions taking advantage of a community marketplace with millions of users Join a specialized and open-mind team that offers support through written communication and phone Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback Benefits. Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!

Requirements

Experience

Not required

Minimum degree

None of the above

Languages

Spanish

Work permit

European Union

Residence

Region of vacancy

To succeed in the role, you will need to have: Native or proficient level of Spanish (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Porto, Portugal (Work on site)

Report offer

About the company

Foundever

Lisboa, Portugal

Outsourcing / externalization of services

Website

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

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