Job description
We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline. At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1
• Minimum 1 year experience in the same role
• High School diploma or equivalent
• Experience in sales will be considered an asset
• Communication and customer service skills
• A professional appearance
• Positive attitude and good human relations
• Excellent phone etiquette
• Possess strong knowledge of how computers work, as well as the ability to use MS offices Excellent multitasking skills to successfully handle several assignments together
• Possess strong organizational skills required for achieving efficiency on the job
FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:Please note that this is not an exhaustive list of everything that needs to be done. MELIA DESERT PALM DUBAI employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to the Recreation Manager or Assistant Spa Manager for resolution.
policy and procedure
• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas.
ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)
• To attend all departmental meetings, briefings & internal or external training sessions as required.
• Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.
• To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to it’s public image.
• To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• All employees are expected to co-operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
• To carry out any reasonable & lawful direct instruction given by the General Manager during working hours.
