Job description
What's in it for you...
Food on us during your shift.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Excellent discounts across The Hoxton and the global Ennismore family.
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
What you’ll do…
Lead the night shift and oversee the night team tasks.
You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy.
Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.
What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.
Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
Previous experience as Night Manager within a 4* or 5* hotel property.
Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.
