Job description
What will be your mission? As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. What will you do?
• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Manage invoicing payments and cash operations during the night shift.
• Run rounds, check for irregularities, shutdown windows, doors, etc.
• Responsible for the night audit reports.
What are we looking for?
• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Customer service focus.
• Flexibility to respond to a variety of work situations.
• Strong communication skills.
• Sales oriented.
• Ability to work independently and as a part of a team.
Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
