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Publicada el 24/07/26

Shift Leader M/F - Tivoli Avenida Liberdade Lisboa Hotel

Minor Hotels Europe & Americas

Arroios, Portugal

1 vacancy

7 people applied to this job

Job description

Last 7 days

Permanent

Hotel Manager

What will be your mission?  As a Shift Leader, you will be responsible for leading and coordinating the daily Front Office operations, ensuring service excellence and delivering memorable guest experiences. You will play a key role in team management, operational efficiency, and maintaining the quality standards of the hotel. What will you do?  • Coordinate and support the Front Office team, ensuring high service standards at all times; • Organise and supervise daily Reception operations, including shift management and handovers; • Deliver an exceptional welcome experience to guests, with special attention to VIP guests and special requests; • Manage and resolve operational issues and guest complaints, promoting guest satisfaction and loyalty; • Ensure compliance with operational procedures and hotel quality standards; • Support the training and development of team members, fostering a culture of excellence and continuous improvement; • Collaborate with other departments to ensure smooth operations and a seamless guest experience. What are we looking for?  • Previous experience in Front Office roles, preferably within the luxury hospitality industry; • Experience in team coordination or leadership roles; • Excellent communication and interpersonal skills; • Strong guest-focused mindset and commitment to service excellence; • Problem-solving skills and ability to make decisions in a fast-paced environment; • Strong sense of responsibility, organisation and attention to detail; • Proactive attitude, autonomy and initiative; • Flexibility to work rotating shifts and varying schedules; • Fluency in Portuguese and English; additional languages will be considered an advantage; • Knowledge of Microsoft Office and hotel management systems.

Requirements

Minimum degree

None of the above

Experience

Not required

Report offer

About the company

Minor Hotels Europe & Americas

Madrid, Spain

Hotel Chain

Website

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

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