Front Office Manager

importante cadena hotelera selecciona Jefe/a de Recepción para hotel en Portinatx, Ibiza

Entre las funciones a realizar estarían las detalladas a continuación:

• Supervisar y controlar del departamento.
• Maximizar el beneficio y los márgenes, alineados a los presupuestos marcados por la Compañía.
• Dirigir, formar, seguir y controlar a los recepcionistas, los conserjes y de los agentes de reservas.
• Garantizar que se realicen de manera correcta los procesos de check in y check out, así como la asignación de las habitaciones.
• Planificar de las reservas.
• Dar la bienvenida a los huéspedes importantes y asegurar el bienestar durante su estancia.
• Estar al cargo de un continuo seguimiento del huésped y la relación con el mismo durante su estancia.


Jefe/a de Recepción

Barceló Hotels & Resorts es la marca de una de las 30 mayores compañías hoteleras a nivel mundial. Una marca internacional tanto para hoteles vacacionales como de negocios con un posicionamiento medio y medio-alto dentro de las diferentes localizaciones donde se ubica. Sus hoteles son diferentes, adaptándose a las peculiaridades de cada país o zona y siempre manteniendo buenos estándares de calidad y servicio. Hoteles donde siempre hay algo que produce nuevas sensaciones. Puede ser la comida, la animación, la variedad de instalaciones y servicios, el trato personal o la autenticidad y el conocimiento del lugar.

•	Preparar la documentación previa al chek-in y check-out de clientes y realización del mismo.
•	Cuidar el buen estado de limpieza y orden de mobiliario e instalaciones de recepción.
•	Dar atención telefónica de clientes y llamadas externas.
•	Cambiar divisas.
•	Coordinarse con cocina y comedor.
•	Proporcionar al cliente información y atender sus reclamaciones

Ayudante de Recepción - Hotel Barceló Portinatx 4*

<ul><li><h2>Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto :</h2></li></ul><div><div><div><div><ul><li><h2>Formalizar las llegadas check in y bienvenida de clientes</h2></li><li><h2>Formalizar las salidas (check out ) y despedida de cliente</h2></li><li><h2>Atención al cliente tanto personal como telefónica, durante toda la estancia</h2></li><li><h2>Funciones de conserjería y consigna</h2></li><li><h2>Revisión de reservas</h2></li><li><h2>Auditoría nocturna</h2></li><li><h2>En general otras tareas encomendadas por el jefe de recepción</h2></li></ul></div></div></div></div>

Recepcionista - Cala San Miguel Ibiza Resort, Curio Colletion by Hilton

La mejor cadena hotelera de lujo del mundo según la revista Travel+Lesiure abrirá este verano de 2021 un hotel en la isla de Ibiza, el hotel Six Senses Ibiza, en el extremo norte de Ibiza, donde no sólo se llega a un destino, sino que se viaja a una frecuencia diferente. En ese entorno maravilloso viviremos experiencias espirituales profundas enraizadas en la cultura local, celebrando la música, el arte, la moda sostenible, el bienestar y la espiritualidad, conceptos que se han convertido en sinónimos de la isla.

<p>As Director of Rooms, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.</p><p>Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. </p><p><strong>Duties and Responsibilities</strong></p><p>In this role, I will assume full responsibility for the efficient operation of Rooms division to provide exceptional products and services within Six Senses brand operating standards and budget.</p><p>I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.</p><p>My scope of work includes :</p><ul>
<li>Focus on the rejuvenation and ongoing enhancement of the Rooms Division.</li>
<li>Regularly assess processes to ensure they remain relevant, innovative, and consistent with Six Senses wellness and sustainability practices.</li>
<li>Review Room amenities, services, products, and rates to maintain alignment with Six Senses wellness and sustainability standards.</li>
<li>Maintain rigorous adherence to LQA standards through regular presence and engagement in all guest areas.</li>
<li>Lead a team of engaged and experienced hosts to deliver the Six Senses standards of operation and service excellence.</li>
<li>Oversee the full guest journey, from reservations and arrival through to departure, ensuring seamless coordination between Front Office and Housekeeping for an exceptional guest experience.</li>
<li>Ensure compliance with all legal, statutory, health and safety, and financial requirements across both departments.</li>
<li>Implement, review, and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communication standards, and service delivery processes.</li>
<li>Monitor and control departmental budgets, ensuring all costs are managed efficiently to drive profitability while maintaining brand standards.</li>
<li>Prepare and submit all required legal and confidential documentation related to departmental operations.</li>
<li>Oversee the implementation of brand sustainability initiatives within both departments, promoting energy efficiency, waste reduction, and responsible sourcing.</li>
<li>Drive continuous training and development programs for Housekeeping and Front of House teams to elevate service culture and operational excellence.</li>
<li>Ensure that all rooms, suites, and public areas meet the highest standards of cleanliness, comfort, and presentation, reflecting the Six Senses brand values.</li>
<li>Collaborate with Maintenance and Engineering to ensure preventive maintenance programs are executed effectively and guest areas are always in pristine condition.</li>
<li>Perform any additional duties as assigned by the General Manager.</li>
</ul><p><strong>Qualification</strong></p><p>To execute the position of Director of Rooms, I have the required qualifications, technical skills, and experience in a similar or greater role in luxury hotels with proven results, including the following:</p><ul>
<li>I hold a bachelor’s degree in Hospitality, Hotel, or Business Management, or a closely related field.</li>
<li>I have over five years of experience in a hotel operational leadership role, specifically within luxury properties, demonstrating measurable results in guest satisfaction and operational excellence.</li>
<li>My technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).</li>
<li>I am familiar with a range of hotel systems, including POS, PMS, and CRM platforms, and have in-depth knowledge of hotel and resort policies related to reservations, rates, and booking procedures for both local and international guests.</li>
<li>I maintain a thorough understanding of Six Senses guidelines, brand standards, and operating procedures, ensuring all actions align with the company’s vision and service excellence.</li>
<li>I have an excellent command of written and spoken English and Spanish.</li>
<li>A valid Spanish Work Permit or European Union citizenship is required for this role.</li>
</ul><p>The above is intended to provide an overview of the role and responsibilities for a Director of Rooms&nbsp;at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.</p><p><em>Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.</em></p>

Looking for a Front Office Manager job in Portinatx Beach?We've got you!

Jefe/a de Recepción

Ayudante de Recepción - Hotel Barceló Portinatx 4*

Recepcionista - Cala San Miguel Ibiza Resort, Curio Colletion by Hilton

Director of Rooms - Six Senses Ibiza

Recepcionista - Cala San Miguel Ibiza Resort, Curio Collection by Hilton

Jefe/a de Recepción

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