Front Office Manager

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Your Tasks:<ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Supervise and ensure smooth check-in and check-out procedures. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Coordinate and monitor payment transactions and billing accuracy. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Resolve guest complaints and claims promptly and professionally. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Lead and supervise front office team members, promoting a service-oriented work environment. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Utilize hotel management software and Microsoft Office programs to manage operations effectively. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Ensure operational efficiency and adherence to hotel policies and standards. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Collaborate with other departments to maintain seamless guest service. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Contribute to the development of new procedures and innovative service strategies. </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Support training and development of team members to maintain high service standards</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Plan and organize shift schedule and team tasks efficiently.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray">Demonstrated ability to manage teams and lead with a positive attitude. </li></ul>What are we looking for:<ul><li style="color:dimgray">Experience in a similar role with luxury background</li><li style="color:dimgray">High level of English and Arabic or Russian or Spanish</li><li style="color:dimgray">A friendly and sympathetic personality</li><li style="color:dimgray">Hospitality management education is a plus. </li></ul>

Front Office Manager - ME Dubai

Your Tasks: <ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li><li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li><li>Check-in / -out as well as the individual greeting and farewell of our guests</li><li>Close cooperation with all departments for a unique hotel experience</li><li>Professional presentation of our hotel through active, personal guest and customer contact</li><li>Advising our guests on the location, facilities and the full range of services on offer</li><li>Ensuring quality standards</li></ul>  What are we looking for: <ul><li>Experience in a similar role with luxury background</li><li>High level of English and Arabic or Russian or Spanish</li><li>A friendly and sympathetic personality</li><li>Flexibilty and motivation</li></ul>

Front Office Supervisor (m/f/d) - ME Dubai

Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meliá hotel in the Middle East — and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet. The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.

Receptionist

Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meliá hotel in the Middle East — and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet. As a Concierge at ME Dubai, you will play a key role in delivering exceptional, personalized guest experiences that reflect the distinctive ME by Meliá lifestyle. You will be responsible for managing the daily operations of the front hall, supervising runners, doormen, and valet staff to ensure a seamless and stylish arrival experience. With a deep knowledge of Dubai’s cultural and luxury offerings, you will curate bespoke itineraries, handle VIP arrangements, and coordinate special requests with precision and discretion. Your role requires strong communication skills, leadership, and attention to detail, as well as the ability to maintain accurate guest profiles and collaborate effectively across departments. Upholding the highest standards of service, safety, and presentation, you will be instrumental in creating lasting impressions and maintaining the elevated brand image of ME Dubai.

Looking for a Front Office Manager job in Dubai?We've got you!

Front Office Manager - ME Dubai

Front Office Supervisor (m/f/d) - ME Dubai

Receptionist

Concierge

Front Office Manager - ME Dubai

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